Final Exam Paper 2017 -2018 (Second Semester) South-Central University For Natio

Question

Final Exam Paper 2017 -2018 (Second Semester) South-Central University For Nationalities Course: Management Communication I. Choose the best answer to each of the following questions (15%) . :1. In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role: a. Interpersonal roles b. Informational roles c. Decisional roles d. All of the above e. None of the above 2. The core management skill of the twenty-first century is: ?a. Conflict management b. Efficiency c. Flattery d. Satisfying everyone e. Crafting persuasive messages 3. Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include: a. Telephone conversations b. Video Teleconferencing c. Public speaking d. A and C e. All of the above

Explanation / Answer

I. Choose the Best Answers:

Ans1. Option D is correct- All of the above

Following is the classification of these rules:

1. Interpersonal rules: Figurehead, Leader, Liaison

2. Informational: Monitor, Disseminator, Spokesperson

3. Decisional: Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator

Ans2. Option B is correct- Efficiency

In today's world of very high competency, only one factor can help you win in the long run, i.e. the efficieny, How much output one can produce with minimum input is the core managemnt skill required in every manager today.

Ans3. Option E is correct- All of the above

A manger with good verbal interaction skills becomes a successfull manager. Telephonic conversations, Video Teleconferencing, Public speaking are all part of verbal interactions according to Deirdre Borden.

II. True or False

Ans.1 True, you can go ahead with using the technical terminology in writing.

Ans2. False, it is imprtant to understand the culture of he people, you hope to do business with.

Ans3. True, go for the bottom level, as it will be easiest to understand for everyone.

Ans4. True, Yes we can prefer strong verbs in Business writing.

Ans 5. False, No you should not use initial and acronyms in business writing.

Ans 6. True, prefer short and familiar words in writing.

Ans 7. False, a country with low uncertainity avoidance and low power disance are more likely to engage in groupthink.

Ans 8. True, this is somhow part of American high-context culture.

Ans 9. True, A manager should be highly efficient in potential and actual conflics.

Ans 10. False, instead you shoul understand the conflict and not criticize others.

Ans 11. True, every society does have its own cultural norms regarding behaviour.

Ans 12. False, No Human Relations view doesn't encourage conflict.

III. Questions to answer.

Que. How to improve negotiation skill ?

Ans. Following are the methods of improving negotiation skills:

1. Be prepared: It is critically important to be prepared for every negotiation you are going to have. If you are not ready, postpone the negotiation at all costs. It is critical to know your best alternative to this negotiation as well as the best alternative to the other side.

2. Be Calm and Silent: When the other side speaks and you are silent, you control their attention. You also control the flow of conversation with your questions. Letting the other side talk allows you to collect information about their interests, not just their position.

3. Be Observant: Words communicate only 7% of the information we subconsciously receive. 38% of the information comes from the tone of the voice. 55% of information is visual. To process this amount of visual and tonal signals coming from the other side is critical in negotiations.

4. Staying on top of your emotions: Negotiation process usually is emotional. When we negotiate with people we work with, we negotiate not just the deal, but also the relationship. Such emotions as anger, anxiety, and disappointment are rather frequent at different stages of the negotiation process.

5. Be Creative: In most negotiations, different things have different values for the sides. For example, having flexible schedule might have a lot more value for an employee than extra $5k of a sign-up bonus. Expanding the list of issues beyond price helps to create extra value for both sides without the need to compromise.

6. Be decisive: Effective negotiators are able to make decisions quickly to be able to move the negotiation forward. The challenge here is to ensure that sufficient amount of information was collected and that decisions are made on the basis of facts rather than emotions.

7. Learn from every negotiation: Viewing every negotiation as a learning experience allows you to become better every time you negotiate. The best way to learn is to have a formal process in place when you deliberately allocate time to review your performance.

Q2. Name the 5 styles of Management conflict and explain.

Ans. Follwing are the 5 styles of conflct management:

1. Accomodating: When you cooperate very highly, this may be at your own expense. This is effective when other party is an expert or have a better solution.

2. Avoiding: This is when you avoid the issue simply. This helps when the problem i trivial and you can't win at any cost. It can be effective when the issue us very costly.

3. Collaborating: The Win-Win sitaution, when you pair up with your partner to achieve goals of both the parties. This is effective for complex situations where you need to find a novel solution.

4. Competing: This is Win-Lose approach. No cooperation is done with he other party and each party think only about itself. This approach may be appropriate for emergencies when time is of the essence, or when you need quick, decisive action, and people are aware of and support the approach.

5. Compromising: The lose-lose approach , where none of the party reaches their complete goals. This requires a moderate level of assertiveness and cooperation. It may be appropriate for scenarios where you need a temporary solution, or where both sides have equally important goals.

Q3. How to become a good business writer?

Ans. Some of the follwing methods can definitely help:

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