1) what are the relevant facts? 2)what are the ethical issues? 3) who are the pr
ID: 411030 • Letter: 1
Question
1) what are the relevant facts? 2)what are the ethical issues? 3) who are the primary stakeholders? 4)what are the possible alternatives? 5)what are the ethics of the alternatives? 6)what are the practical constraints? 7)what actions should be taken?Case 1: Rachel works as a Quality Assurance Engineer at a large electronics company. She is responsible for the final testing of her company's servers and is part of a team which decides when new products will be shipped to distributors for sale Rachel's company has a contract with another company which makes the chips which are incorporated into the servers Rachel's company makes. The business model for this product is to release a new generation server approximately every six months, meaning Rachel has a limited timeframe to conduct her Quality Control tests Because there is such a short amount of time between the release of each next new product, the Quality and Assurance department cannot perform every possible test on the servers to ensure they are defect free. Rachel will not ship a product if there is any possibility that the server could malfunction and cause physical harm to the customer. However, she will ship a product that has a higher likelihood of failure resulting in data loss for the customer, because she knows that if she doesn't, her company's competitor will Is this an ethical way to conduct business? How should she determine when to ship a product with known defects?
Explanation / Answer
Ethics is one of the most important part of a business and each organization should embrace it. Even, each individual working in an organization needs to adhere to the ethical practices. The relevant facts of the case are,
Ethical issues,
Primary stakeholders includes Rachel, her company, the electronics market, shareholders, government agencies and the customers
Possible alternatives,
Ethics of the alternatives,
Practical constraints in this case would be cost, budget, infrastructure, flexibility in deadline, etc.
Actions needs to be taken,
The company should select the option of revamping their business model. Although in this case, the company would not be able to deliver the new product in 6 months, but this will definitely help in ensuring that the customers get superior quality products. In long term, this will help the company in gaining reputation, customer loyalty, and sustainable growth and profits.
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