Until the start of the 1980s, most U.S. companies focused on maintaining quality

Question

Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? (Points : 5)       Process-improvement efforts
      Design-quality reviews
      Mass inspection
      Team-based initiatives

In any system, final inspection attempts to perform all of the following functions, except _____. (Points : 5)       to provide the workers with the opportunity to control the quality of the product or service at their work stations
      to ensure that no defective items reach the customer
      to discover and help resolve production problems
      to judge the quality of manufacturing
Dave noticed that at the place where he gets his haircut, Hair Town, there is an employee who sweeps up hair every 15 minutes. By doing this, the management at Hair Town is trying to affect which quality dimension? (Points : 5)        Reliability
       Tangibles
       Competence
       Empathy
EXPLAIN THE ANSWERS!!! I AM NOT RATING IF THERE IS NO EXPLANATION!!!!
Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? (Points : 5)       Process-improvement efforts
      Design-quality reviews
      Mass inspection
      Team-based initiatives

Explanation / Answer

Mass inspection to discover and help resolve production problems Tangibles

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