Human Resource Management at Allstate The human resource management function in

Question

Human Resource Management at Allstate

The human resource management function in organizations has changed greatly since the time when it was "just that office where they hire and fire people." High-performing organizations recognize the strategic importance of HRM. In the following video, you will see how HRM forms a central element in the success of Allstate.

Allstate believes that focusing on the entire well-being of their employees will

Multiple Choice

increase the number of applicants to the organization.

create a virtuous cycle resulting in more customers and happier employees.

increase competition among the salesforce.

reduce costs throughout the organization.

decrease the amount of time needed for "hands-on" management.

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Manager's Hot Seat: Workplace Aggression

Glenn Lamar, Managing Director of PaperKlip Office Supplies, is conducting a grievance meeting with Gloria Westfield, a senior executive who has reported feeling physically threatened by a male subordinate. During the meeting various things occur: the male subordinate, John DiMaggio, knocks on the door and requests permission to participate having learned the meeting was about him.

Glenn and Gloria are talking about John’s behavior, attitude, and performance in the company. What component of Human Resource Management are they most likely focusing on?

Multiple Choice

Performance appraisal and feedback

Recruitment and selection

Training and development

Pay and benefits

Labor relations

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Manager's Hot Seat: Workplace Aggression

Glenn Lamar, Managing Director of PaperKlip Office Supplies, is conducting a grievance meeting with Gloria Westfield, a senior executive who has reported feeling physically threatened by a male subordinate. During the meeting various things occur: the male subordinate, John DiMaggio, knocks on the door and requests permission to participate having learned the meeting was about him.

When complaining about John, Gloria has a tendency to talk about her own perceptions of John’s attitudes and behaviors. This is an example of ____ appraisals.

Multiple Choice

subjective

objective

intuitive

perceptual

emotional

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Gloria also described John’s behaviors in detail and provided examples to explain the issue with John. What type of performance appraisal is she using?

Multiple Choice

Behavior appraisal

Results appraisal

Trait appraisal

Sales appraisal

Goal appraisal

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Glenn also specifically asked about John’s performance as shown by numbers and Gloria admitted that John’s performance is top-rank. What type of performance appraisal are they using?

Multiple Choice

Results appraisal

Behavior appraisal

Trait appraisal

Sales appraisal

Goal appraisal

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There are different sources of performance appraisals. Which of the following is the most used one in this video?

Multiple Choice

Peer

Self

Subordinates

Supervisor

Customers

PLEASE answer if you are 100% correct

Explanation / Answer

Ans 1: create a virtuous cycle resulting in more customers and happier employees.

Explanation: Allstate believes that focusing on the entire well-being of their employees will create a virtuous cycle resulting in more customers and happier employees.

Ans 2: Performance appraisal and feedback

Explanation: Glenn and Gloria are focusing on John's performance appraisal and feedback while talking about his behaviour, attitude, and performance in the company.

Ans 3: Subjective

Explanation: Subjective appraisals are those type of appraisals in which employees are evaluated on parameters that are intangible and aren't quantifiable.

Ans 4: Behavior appraisal

Explanation: Behaviour appraisals are those appraisals in which performance is assessed on the basis of what people do instead of what they produce.

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