A. According to Patrick Dawson, to understand change, organizations must conside

Question

A. According to Patrick Dawson, to understand change, organizations must consider:
Select one:
1. replacing old staff with new ones.
2. only the future context in which organizations are expected to function.
3. the substance of the change itself.

B. In organizational communication, _____ includes coding and decoding problems and errors, perceptual filters, and any other distractions that damage the integrity of the communication channel.
Select one:
1. ambiguity
2. noise

C. According to Cummings and Worley, organization development (OD) practitioners need _____ skills, which include having a well-developed set of values and personal integrity and the ability to retain their own health in high-stress organizational situations.
Select one:
1. intrapersonal
2. consultation

D. The primary background of Likert's organization development (OD) model is:
Select one:

1. National Training Laboratories (NTL) and T-groups
2. Strategic change
3. Participative management

Explanation / Answer

A. 3). the substance of the change itself

B. 2). Noise

Encoding and decoding is a process of converting information into a code and the process of alloting significant information in a code. Any interference in the encoding and decoding processes that reduces message clarity.

C). 1). Intrapersonal

D). 2). Strategic change

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