A. According to Patrick Dawson, to understand change, organizations must conside
ID: 383397 • Letter: A
Question
A. According to Patrick Dawson, to understand change, organizations must consider:
Select one:
1. replacing old staff with new ones.
2. only the future context in which organizations are expected to function.
3. the substance of the change itself.
B. In organizational communication, _____ includes coding and decoding problems and errors, perceptual filters, and any other distractions that damage the integrity of the communication channel.
Select one:
1. ambiguity
2. noise
C. According to Cummings and Worley, organization development (OD) practitioners need _____ skills, which include having a well-developed set of values and personal integrity and the ability to retain their own health in high-stress organizational situations.
Select one:
1. intrapersonal
2. consultation
D. The primary background of Likert's organization development (OD) model is:
Select one:
1. National Training Laboratories (NTL) and T-groups
2. Strategic change
3. Participative management
Explanation / Answer
A. According to Patrick Dawson, to understand change, organizations must consider:
Select one:
1. replacing old staff with new ones.
2. only the future context in which organizations are expected to function.
3. the substance of the change itself.
ANSWER - 3. the substance of the change itself.
According to Dawson, the processual approach for understanding organisational changes takes time in addressing how an organisation moves from one point to another.
This approach is based on the assumption that change is comples and chaotic as well.
It recognises that the unplanned, unforeseen and unexpected may occur, therefore organisational change has to be understood and planned accordingly.
B. In organizational communication, _____ includes coding and decoding problems and errors, perceptual filters, and any other distractions that damage the integrity of the communication channel.
Select one:
1. ambiguity
2. Noise
ANSWER – 2. Noise
In organisational communication, encoding - decoding is a process which includes several factors like – Source, Message, Medium, Coding, Channel, receiver, decoding and feedback.
When it comes to coding and decoding problems, errors, perceptual filters and any other distractions that damage the integrity of the communication channel, it is termed as Noise.
In organizational communication, Noise is the term given to anything that disrupts communication.
C. According to Cummings and Worley, organization development (OD) practitioners need _____ skills, which include having a well-developed set of values and personal integrity and the ability to retain their own health in high-stress organizational situations.
Select one:
1. intrapersonal
2. Consultation
ANSWER – 1. Intrapersonal
According to Cummings and Worley, organizational development practitioners need intrapersonal skills.
Intrapersonal skills are important for practitioners of organizational development with the help of which they can understand others and their needs which brings efficiency.
Intrapersonal communication is a self-talk conversation, while interpersonal is the one between many people. Emotions, feelings, perceptions and attitude within a person are called interpersonal skills.
D. The primary background of Likert's organization development (OD) model is:
Select one:
1. National Training Laboratories (NTL) and T-groups
2. Strategic change
3. Participative management
ANSWER – 1. National training laboratories and T-groups
Organisational development model emerged from five major stems, and the first amongst them was – National training laboratories. Second being action research, third participative management, fourth quality of work life and fifth strategic change.
The major sources of current OD practice were the pioneering work at NTL and the survey research center.
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