ANALYZE THE SITUATION 13.2 SANDRA WILKENS WAS A roller-coaster enthusiast who, a

Question

ANALYZE THE SITUATION 13.2 SANDRA WILKENS WAS A roller-coaster enthusiast who, along with oth- ers, attended the Harley Amusement park's Roller Fest," a POP Ipay one pricel event featuring unlimited roller-coaster riding by all attendees. Sandra, 25 years old, paid the $50 admission fee and was, at the time of her fatal accident, riding the Superman, a wooden double-loop coaster. On the final loop, Sandra was thrown from the coaster and killed Witnesses say she was standing in the coaster car as it approached the final loop. Sandra's family filed suit against the park and its state ride inspectors, claiming negligence because Sandra was placed in a car where she had the ability to stand up. Park officials countered that all riders were informed, via a public address system, not to stand during the ride's operation. In addition, they pointed to posted signs that warned riders not to stand up during the entire length of the ride. Further, they said, the ride was operating properly, all rider restraints had been inspected and approved that morning, and Sandra had taken inadvisable action to defeat the restraining devices built into the ride. 1. What level of responsibility should the park operators be assigned for Sandra's behavior? 2. List five specific actions the park management could take or institute, to help eliminate such guest behavior in the future. 3. What similar situations might you face in your own area of hospitality where responsibility for guest injury may be all or partially related to guest behavior?

Explanation / Answer

1 - Park is equally responsible for the mishap that has happened due to Sandra's behaviour. Although the riders were informed via Public address system and signs, the ride was not designed safely, it had provision to stand. If this was eliminated the mishap could have been avoided. Hence park is equally responsible for the mishap.

2 - The park management could take few following actions to avoid such incidents

3 - if proper instructions are not provided to the guest or the owner do not care about them, such mishaps are bound to happen. For instance, if we own a restaurant, where food is served hot with help of knife, which both if not handled with care are dangerous. The guest could burn or cut himself, to make sure that doesn't happen owners must keep blunt knives, hot food to be served by servers only who are properly trained.

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