ANALYZE THE SITUATION 14.4 PEGGI SHULKEY MANAGED A commissary for a large cafete

Question

ANALYZE THE SITUATION 14.4 PEGGI SHULKEY MANAGED A commissary for a large cafeteria com- pany. Her facility prepared food products for 75 company restaurants. Although her operation did not have a tremendous number of work- related accidents, Peggi believed the number of accidents could be reduced. To that end, she formed a safety committee made up of employ- ees and management, and charged them with the task of developing a model program to reduce employee injuries. The committee proposed the six-step plan presented here, along with their rationale for each step 1. Proper selection of employees. An employee with a drug problem is dangerous; therefore, appli- cants should be required to take a drug test before being hired The applicant must also execute a continuous authorization for drug testing, which permits the employer to administer a drug test in the event of an accident. 2. Designation of a safety/injury coordinator The safety/injury coordinator will review past accident records and implement programs to reduce situations that may result in acci dents. The safety coordinator will maintain a logbook of incidents which each department supervisor can review for incident trends 3. Implementation of mandatory safety training Each employee will be trained in safety related to his or her job 4. Increased awareness of safety Through the implementation of programs, games, and posters, employees will be reminded to think intelligently and safely. 5. Implementation of incentive programs for safety To further encourage safety, rewards and incentives will be given to employees who practice such behavior. 6. Measurement of results. To be determined by the general manager 430 Chapter 14Safety and Security Issues 1. What specific measurements might Peggi use to gauge the effec- tiveness of the group's plan? 2. How effective is training likely to be in reducing this particular threat to safety? 3. Analyze the committee's plan for thoroughness. Are there potential liabilities that still need to be addressed?

Explanation / Answer

Specific measurements:

1. No. of accidents or near accidents per month

2. No. of safety instructions violations prior and after training.

Effectiveness of training: A properly designed training makes the participants aware about the risks. It also gives an alternative mode of behaviour to them. Not only training, but also how much it is followed through and is inculcated in daily behaviour improves its effectiveness.

Company's plan for thoroughness:

The plan sounds structurally OK. It starts from choosing right employees, improves awareness and rewards safe behaviour. However, this is only outline. It can be judged in a better fashion once content is also available. The only shortcoming which seems prima facie is that it only uses rewards to change behaviour. There are no negative reinforcements available to set the way in case desired behaviour is not complied.

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