A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. Step 1 has a capacity of 9.53 customers per hour Step 2 has a capacity of 8.79 customers per hour, Step 3 has a capacity of 6.57 customers per hour, Step 4 has a capacity of 9.89 customers per hour, and Step 5 has a capacity of 6.63 customers per hour. The process operates 10 hours per day. Use at least 4 decimals in calculation and answer. You must show your calculation steps on your spreadsheet What is the cycle time of the service process in minutes per customer? The cycle time is minutes per customer

Explanation / Answer

1 hour = 60 minutes

step 1 capacity = 9.53

minutes taken per customer = 60/9.53 = 6.2959 mins

step 2 capacity = 8.79

minutes taken per customer = 60/8.79 = 6.8259

step 3 capacity = 6.57

minutes taken per customer = 60/6.57 = 9.1324

step 4 capacity = 9.89

minutes taken per customer = 60/9.89 = 6.0667

step 5 capacity = 6.63

minutes taken per customer = 60/6.63 = 9.0498

total time taken per customer is sum off all the time calculated above:

cycle time = 6.2959 + 6.8259 + 9.1324 + 6.0667 + 9.0498

= 37.3707 minutes

cycle time is 37.3707 minutes

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