A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. Step 1 has a capacity of 9.79 customers per hour, Step 2 has a capacity of 9.14 customers per hour, Step 3 has a capacity of 7.92 customers per hour, Step 4 has a capacity of 9.06 customers per hour, and Step 5 has a capacity of 6.61 customers per hour The process operates 10 hours per day. Use at least 4 decimals in calculation and answer. You must show your calculation steps on your spreadsheet. What is the cycle time of the service process in minutes per customer?

Explanation / Answer

The capacity of the process will be determined by capacity of the bottleneck step . Bottleneck step is the one which handles minimum number of customers per hour . In this case it is going to be Step 5 which handles minimum number of customers at the rate of 6.61 customers per hour . Therefore capacity of the process is also 6.61 customers per hour .

Therefore , cycle time of the process is – 60 minutes / 6.61 customers = 9.0771 minutes per customer

CYCLE TIME OF THE SERVICE PROCESS = 9.0771 MINUTES PER CUSTOMER

CYCLE TIME OF THE SERVICE PROCESS = 9.0771 MINUTES PER CUSTOMER

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