A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5 Step 1 has a capacity of 6.47 customers per hour Step 2 has a capacity of 8.09 customers per hour Step 3 has a capacity of 6.18 customers per hour, Step 4 has a capacity of 9.94 customers per hour, and Step 5 has a capacity of 6.38 customers per hour The process operates 8 hours per day Use at least 4 decimals in calculation and answer You must show your calculation steps on your spreadsheet. What is the cycle time of the service process in minutes per customer? The cycle time is 12.9520 x minutes per customer

Explanation / Answer

The slowest step of the process is the bottleneck. Step having the minimum capacity is the slowest one, which is Step 3 with a capacity of 6.18 customers per hour

Cycle time of step 3 = (1/capacity)*60 minutes per hour = (1/6.18)*60 = 9.7087 minutes

Process cycle time is equal to the cycle time of the bottleneck operation.

Cycle time = 9.7087 minutes per customer.

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