After preparing a project-development agenda, the office manager prepares a conf

Question

After preparing a project-development agenda, the office manager prepares a conference room for the meeting. She places a circular table in the center of the room and surrounds it with comfortable chairs.

1) What message is the office manager expressing nonverbally?

(A) She wishes to promote an open communication (B) She wishes to promote limited communication (C) She wishes to discourage communication

2) When an employee speaks to a manager, the manager pays more attention to:

(A) the employee's vocal tones and gestures (B) the words the employee is saying

3) When your best friend says, "I'm not angry with you" but has a scowl on her face, you are likely to believe that:

(A) your friend is not angry with you (B) your friend is angry with you

4) Assume that both of you and your best friend share a traditional American culture. What can your best friend do in order to make you believe her words?

(A) smile and cross her arms (B) Smile and hold open her arms for a hug (C) Smile and look down at the ground

______________________________________________________________________________________

Employee reluctance is a major problem with ___(1)______ communication. Which of the following actions can managers take to resolve this problem? Check all that apply.

1) (A) horizontal (B) downward (C) upward

2) (A) manage by wandering around (B) eliminate periodic performance reports (C) reward employees for offering suggestions (D) never punish employees for bringing problems to the manager's attention.

Explanation / Answer

1) What message is the office manager expressing nonverbally?

(A) She wishes to promote an open communication

2) When an employee speaks to a manager, the manager pays more attention to:

(A) the employee's vocal tones and gestures

3) When your best friend says, "I'm not angry with you" but has a scowl on her face, you are likely to believe that:

(B) your friend is angry with you

Employee reluctance is a major problem with:

C) upward : Employee feel fear of disapproval from upper level

Which of the following actions can managers take to resolve this problem?

(C) reward employees for offering suggestions (D) never punish employees for bringing problems to the manager's attention.

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