Why are knowledge workers so important to the digital firm? What are their funct
ID: 452931 • Letter: W
Question
Why are knowledge workers so important to the digital firm? What are their functions and which of these do you feel is most critical to the success of the firm? Why? You are consulting for Lucky's, a chain of gas stations. What types of e-commerce opportunities, if any, are relevant to Lucky's? Could Lucky's make use of any Internet business models for this opportunity? You are consulting for the information technology division of a state university to guide and facilitate the design of a new system for handling college applications, which has previously been handled entirely with a paper-based process. They would like to set up a system by which prospective students can apply online. Describe in detail their first steps and any studies they should perform before designing the new information system.Explanation / Answer
1. Knowledge work is considered to developing and using knowledge. Today, every firm running its operations and networks digitally is referred to as digital firm. These firms use all kinds of enterprise software and technological platforms to rum all its functions and operations. These software include Customer Relationship management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and many more. In every firm, knowledge work is a set of processes including creating, gathering, storing, maintaining, disseminating and applying knowledge. In a digital firm, there are mainly three types of knowledge management system managed by these knowledge workers:
1. Knowledge Work System (KWS): There are specialized departments and systems which aid the knowledge workers to create and integrate new knowledge. These workers include scientists, engineers, etc.
2. Enterprise Knowledge Management System (EKMS): System gather, collect, store, disseminate and use digital content and relevant knowledge.
3. Intelligent Techniques (IT): Here, data systems and artificial intelligent technologies are used to discover, codify, store and extend knowledge.
A knowledge worker is always developing new creations. They create as well as add value to the work assigned. It is the responsibility of every knowledge worker to continue doing innovative techniques, developing new approaches and products & services. Knowledge workers manage their work on their own. They are self responsible for the task assigned to them. They should be skillful and must have a creative eye.
They help in improving organizational growth. They add more analytics and competencies and bring in more expertise in their work, which brings success to firms internally as well as externally. Knowledge workers use technology, digital networks, access to new knowledge to enhance productivity. They are key strategic resource in today's digital firms.
2. E-commerce is the most rapidly evolving area in online trading. Every organization, big or small has its own websites and are engaged in e-commerce business in and outside their home country. E-commerce improve and accelerate existing operations.
Automated Tank Gauges (ATG): used to manage fuel tank inventory levels, raise alarms in case there is problem with tanks or gauges, detect leaks in tanks.
3. Information system is a platform for collecting, organizing, storing and communicating of information. It uses digital network system that people use to collect, filter, create and distribute data. In colleges and universities , the Information system help users in everyday task which includes creation of documents through applications. These systems helps in storing and organizing the documents. This helps in making the documentation process easier by placing them in one centralized form. Before designing new information system, the steps that need to be considered:
1. There should be a clear idea of how these college applications should be organized.
2. There should be training sessions for users to cope up with this new system.
3. Send e-mails, posters in communal areas, advertise the new system before usage.
4. Run a test of the system with the help of a small team or department to see are there any flaws while operation.
5. Set up advisors should be there to help users to get familier with new system.
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