You are the human resource manager for an international restaurant chain, named

Question

You are the human resource manager for an international restaurant chain, named XYZ Co.Ltd., headquarter located in A country. Your company plans to expand into B country and intends to establish its first restaurant in B country by the end of 2018. The company intends to send a A country' manager to B country to oversee the establishment of the new restaurant. He will be responsible for overseeing the contruction and opening of the new restaurant, which will include hiring and training 3 store managers as well as approximately 30 local staff who will prepare and serve food.

Your task is to design a performance management (PM) system for this project. The PM system will need to:

1. What will the PM system need to do to specify evaluation processes for the expatriate manager, the local store managers and local staff?

2. Who will perform the evaluation?

3. How often the evaluation will be performed?

(please give the detailed answer as possible!)

Explanation / Answer

Ans 1: The PM System will need to do following tasks to specify the evaluation process for for Expat Manager, local managers and the local staff.

(a) Establishment of Key Performance Indicators for all employees, after analyzing relevant standards for the roles.

(b) Setting up goals and targets for period of evaluation.

(c) Communicating the expectations to the employees.

(d) Defining the indicators and method to collect and analyze the performance measures.

(e) Develop a regular reporting system that analyzes data, receives feedback from the employees, policy makers and decision makers. Develop reporting cycle.

(f) Define a decision making process based on the analysis of data to improve policies, programs and outcomes.

(g) Learning from the previous cycle and manage change.

Ans 2: The evaluation will be performed by a centralized PM system after receiving inputs in form of data and feedback from relevant sources and processing them through a pre defined procedure.

Ans 3: Initially, evaluation will be necessary after every fortnight. Once the system sets in, maybe after six months, quarterly evaluation will be OK.

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