BUSINESS DILEMMA You\'re the Manager... What Would You Do? THE COMPANY: Jones\'
ID: 393531 • Letter: B
Question
BUSINESS DILEMMA You're the Manager... What Would You Do? THE COMPANY: Jones' Pizza YOUR POSITION: Director of Operations THE PLACE: Madison, WI The success of home-delivered pizza companies led Jane Jones to open the first Jones' Pizza store in 2004. Jones' Pizza has grown rapidly and now has annual sales of more than $1.5 billion, 1,200 corporate-owned stores, and additional franchise stores. Such success created a need for effective employee training and a system for maintaining quality. Jones maintains that raining is the responsibility of each person in the orga- nization. Store managers shoulder the task of making ure their employees are successful by serving as a Promotions at Jones' Pizza are based not only orn resource for them. are based not only on successes but also on each employee's successes but also on each employee's ability to train Someone to take over his or her position. Promotions at Jones' Pizza eone to take over his or her position. The hourly sitions at the store level include order taker, pizza through supportive team relationships, correctioe maker, oven tender, router, and driver. Most store possible as the order moves through the hands of t are managers cross-train their employees to compensate hourly employees for absences an ushes. Jones' Pizza supplements on-the-job training l d expected, as well as unexpected, On the surface, it appears that the teamwork lows one employee to compensate for another em- ployee's weakness. In the case of Jones Pizza, too ed work teams have achieved high efficiency but not other s' Pizza gains the benefit of organizational goals. An overemphasis on speed or de- ith Internet training that demonstrates pizza making and safety, service, and security tips. Employees are management is concerned that the close, cohesine well rewarded for their successes and implement creative ideas, and employees are encouraged to be livery may create legal, ethical, and social respons bility concerns and problems for the organization constructive and independent Because Jones' Pizza offers and promotes "the fastest delivery service in town," driver-safety training has become an important focus in the overall training program. Last year, 20 drivers for a major competitor ved in accidents, and an Indiana teenager QUESTIONS would you describe the type of groups that exist at Jones' Pizza? What is the relationship between informal or friendship 1. As director of operations, how groups and the formal organizational structure? was killed while making a delivery for a competitor 2. How is the work group utilized at Jones' Pizza to increase product quality, including delivery speed? 3. Discuss the possibility of work groups becoming so internally focused and concerned with efficiency that legal, ethical, or social responsibility issues emerge. What are the legal, ethical, and/or social There is growing concern that there has been an on performance for employees who If-managed work teams. In the highly competitive home-delivery pizza industry, cus- tomers want quality and speedy delivery. The major advantage of getting employees to work together in teams is quick response time. The team's self-regu- ating nature allows for greater error detection, and responsibility issues you face in this situation?Explanation / Answer
Answer.
1) as a director of operations, I would describe the type of group exists at Jones's pizza a formal organisational structure group, in which employees are allowed and made to work in teams to achieve the goals of the organisation. In this case quality, fast delivery and order completion.
Informal or friendship groups are created out social needs and to communicate with each other, these groups are voluntarily created by the employees and stay strong with group members, share information and help each other. Whereas, formal groups are created by the management, with specified duties and jobs and these group members are asked to provide desired outcome by performing collectively and helping each member in the time of emergency or whenever the need arises to complete the tasks and to remain cohesive with each other.
2) work groups at Jones's pizza are utilised in an effective way, by allocating various tasks to them based on their capabilities, training them to meet all the requirements, assigning particular tasks to a particular individual, day making pizza, maintaining orders, delivering pizzas and accountability keeping. These groups are self regulatory and are allowed for greater error detection and maintain supportive team relationship. With there team efforts and cohesive behaviour they perform with greater quality, provide fast delivery and satisfy the customers. Which enhances the growth and profitability of the organisation.
3) work groups are internally focused and concerned efficiency that over powered the concern for other goals and safety issues. To maintain high efficiency, workers may tend to drive speedily and may meet accident which will risk the worker's life and other people's life on road. This give rise to social, ethical and legal issue, because, safety of each member and people is an ethical and social concern which every organisation needs to undermined, if it fails to meet this aspect, or employee trying to meet his efficiency hits some other individual and meet with accident, then the firm has to face legal consequences. Which is not good for the firm and its image and to the people who are on the road.
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