1.Consider additional requirements and technology to further complicate your ana
ID: 3887246 • Letter: 1
Question
1.Consider additional requirements and technology to further complicate your analysis of an Automated Teller Machine (ATM) design:
a)Use eye-tracker data to further analyze the product
b) Consider accessibility (universal usability) issues such as lighting, physical placement of ATM, etc.
c) Consider user profile issues, e.g. is this the first time a user is using an ATM?
d) Requirement to perform beta and/or market tests?
e) Are there other stress factors such as a looming time deadline or a personal safety issue?
Explanation / Answer
a) Eye tracker will help to track where the user looks first in ATM so as to help to fix the issue of irregular places of keys , it can also track whether the user is not getting confused by looking at diffrent ATM pattern.
b)The ATM is to be put on ground level (not raised or brought down) so clients don't need to crane their stance up or down to interface with it. Likewise it ought to be in a sufficiently bright condition with the goal that clients can effectively observe the interface they are utilizing. Moreover the ATM ought to be put in its own particular space, far from different things individuals need to utilize with the goal that clients are not packed into a space thus that, if a line of clients structures to utilize it, they don't obstruct the ways of others.
c)Maybe to help new clients, if more than two or three client mistakes happen, the interface should start to show non-meddlesome help messages to manage them towards their objective.
d)Situating and lighting of the earth of the ATM could be tried in charge gatherings to locate the most favored setup of the ATM by clients.
e)the stress factors can be as follows
1.Long queues
2. Machine not working
3.range of machines situated in a locality
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