Dear Mr. Leighton: Thank you for your e-mail of November 5th frelated/regarding/

Question

Dear Mr. Leighton: Thank you for your e-mail of November 5th frelated/regarding/referringl the damaged packaging on your last order. I am sorry/afraid/regret] that this was due to a mechanical defect of the packaging machine which our quality control team did not notice until after a number of orders had shipped. The machine has now been [repaired/repairing/repair] and we are currently working on plans to ensure this problem does not happen in the future. I appreciate that you find this situation [unhappy/unsatisfactory/insufficient], as do we. I would like to [retire/attract/drawl your attention to the fact that this is the first time we have ever experienced a problem of this type, and I hope you will see this incident as a one-time occurrence. I do apologize again for the inconvenience this problem [made/caused/failed] for your logistics team.

Explanation / Answer

Dear Mr. Leighton:

Thank you for your e-mail of November 5thregarding the damaged packaging on your last order. I am afraid that this was due to a mechanical defect of the packaging machine which our quality control team did not notice until after a number of orders had shipped.

The machine has now been repaired and we are currently working on plans to ensure this problem does not happen in the future. I appreciate that you find this situation unsatisfactory, as do we. I would like to draw your attention to the fact that this is the first time we have ever experienced a problem of this type, and I hope you will see this incident as a one-time occurrence.

I do apologize again for the inconvenience this problem caused for your logistics team.

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