PAWS-Secure Wireless- It is a preferred wireless network for people affiliated w

Question

PAWS-Secure Wireless- It is a preferred wireless network for people affiliated with UGA.

Most wireless devices will be able to auto-detect the PAWS-Secure and "Welcome to UGA" wireless networks. It will display as PAWS-Secure or "Welcome to UGA" in your list of available wireless networks.

PAWS-Secure encrypts data sent between a computer, phone or tablet connected to a wireless access point. PAWS-Secure, which requires just a one-time registration, is the preferred wireless network for UGA.

In order to access PAWS-Secure, you will need a valid University of Georgia MyID and password. If you are eligible for a MyID and have not obtained one, go here to request a MyID. If you are a visitor to UGA and ineligible for a MyID, please contact the EITS Help Desk for assistance

So please provide an example of Problem Management using text from above and also how to resolve the issue

Explanation / Answer

Problem management is a process of handling lifecycle of incidents those occur in IT Infrastructure.It ensures that incidents donot reoccur by maintaining record of incidents occured previously.

Example 1:

Problem

Consider yourself as a student of UGA and it is not necessary that all the devices to be listed with them.Your device might not be a part of their list.Then you might not be able to obtain myID and password.

Resolution:
In this scenario,user needs to contact helpdesk seeking help in configuring manually.They may ask you to install trust certificates which depends upon the ISP.

Example 2

Problem:

While connecting to a local network through windows computer you may see errors as below

"You were not connected because a duplicate name exists on the network" (system error 52)

"Duplicate name exists"

Resolution:

These kind of errors occur typically in the networks which use older versions of windows.The computer name of yours might have already been used by another user in windows system properties.This can be resolved by finding those two windows computers having same name and changing the computer name to a unique one not matching any other computer name and windows group name as well.Configuration of windows server must be updated to overcome the error System error 52 as it will have one network name alone.

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