hi, can you help me with this case please. Motivating People Case 12: Wyndham Mo
ID: 376789 • Letter: H
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hi, can you help me with this case please.
Motivating People
Case 12: Wyndham Motivates through Employee Centered Programs.
Wyndham Worldwide is a leading global provider of travel-related services, including lodging, timeshare ex- change, and rentals. The company consists of more than 7,200 franchised hotels that include Days Inn, Howard Johnson, Wyndham Hotels & Resorts, Super 8, Ramada, and Planet Hollywood. Stakeholders view Wyndham Worldwide as a company with high integrity. The com- pany’s leadership and strong compliance program act as a model for ethical practices within the hotel and motivates employees to employ goal-directed behavior.
To maintain a strong, motivated, and ethical corporate culture, Wyndham has implemented an extensive compli- ance program to reinforce and motivate employees to act ethically. The company has drafted a thorough Code of Business Conduct that has received top scores from the Ethisphere Institute for its comprehensiveness and avail- ability to stakeholders. Wyndham encourages employees to acquaint themselves with the code of conduct to famil- iarize them with the company’s expectations and motivate them to make the right decisions when facing an ethical dilemma.
Wyndham positively reinforces employees by encour- aging favorable work behavior to ensure success for over- all operations. The company aims to keep employee mo- rale high and emphasizes the experienced meaningfulness each employee should feel when interacting with guests. The corporate culture at Wyndham Worldwide focuses ex- tensively on employee well-being due to the company’s view that motivated employees are crucial to the success of the business. Employees are extremely valuable to the Wyndham brand; as a result, Wyndham offers a range of employee benefits. These include health and welfare ben- efits, retirement planning, employee discounts, education assistance, employee assistance, adoption reimbursement, flexible work arrangements, and domestic partner benefits.
Attaining and maintaining these benefits motivates em- ployees to increase overall productivity of everyday op- erations. Not only does Wyndham incentivize employees through benefits, it also keeps employees motivated by reinforcing the mindset of taking pride in the services the company offers. Wyndham focuses extensively on embrac- ing the triple bottom line business approach, which takes into consideration the social, financial, and environmental factors of a potential decision. Employees are encouraged to consider these three criteria before making decisions that could increase or decrease value for the company, its customers, and society. The triple bottom line serves as added extraneous motivational factors because employees feel more strongly that their decisions have an impact. In an effort to achieve organizational objectives, man- agement aims to motivate employees to motivate each other. For instance, Wyndham pioneered its “Caught Green Handed” program wherein co-workers recognize and com- Wyndham positively reinforces employees by encouraging favorable work behavior to ensure success for overall operations. mend their peers when they participate in sustainable prac- tices. When one employee sees another recycling a plastic bottle, the employee can yell “caught green handed.” The employee practicing the green behavior is then awarded a certificate of recognition. This program was designed to create an effective and creative way to motivate employ- ees to practice sustainable work behaviors. To help support local communities Wyndham encour- ages employees to participate in any of the number of phil- anthropic programs they are associated with. Wyndham Worldwide works to support charities that help women and children through donations, volunteerism, fundrais- ing, and raising awareness. Under Wishes by Wyndham, the company has adopted three different charities. The As- sociation of Hole in the Wall Camps is an organization that provides free programs to children with serious medical illnesses. Another organization Wyndham is affiliated with is The Christel House, which is a learning center for chil- dren that was founded by Wyndham employee and board member Christel DeHann. DeHann realized that helping people by providing food and clothing is only a temporary solution to the much bigger problem of poverty. Wyndham also supports The Starlight Children’s Foundation, which provides entertainment and educational activities to chil- dren with illnesses. In addition to its corporate support of these programs, Wyndham strongly encourages employees to contribute toward its philanthropic endeavors. Additionally, the com- pany encourages employees to get customers involved by giving them a chance to donate their reward points to charity. By participating in these programs employees are able to see the difference they make. This in turn helps motivate employees to continue as a part of the Wyndham family through excellent service for those who stay at any of their locations.33
What are some ways that Wyndham demonstrates that it values its employees?
Describe how Wyndham motivates its employees to practice more sustainable behaviors?
How might contributing to philanthropic initiatives help to motivate employees at Wyndham?
Explanation / Answer
1. Some ways that Wyndham demonstrates that it values its employees:
First of all having an Employee Centered Programs in place itself indicates that Wyndham values it's employees.
They help employees in the decision making process by having an ethical code of conduct in place
They encourage employees to be compliaint and ethical and motivate them to achieve their goals
They show they value their employees by having a good benefits system in place
They also show that take care for the society through its philanthropic activities
2. Wyndham motivates its employees to practice more sustainable behaviors through following ways:
This organisation always keeps the morale of their employees high knowing that this would inturn translate into good behaviours of employees
Their culture itself is to concentrate on employees well being in the organisation which in turn affects the employees behaviour
It motivates its employees by offering a range of employee benefits like health and welfare, retirement planning, employee discounts, education assistance, employee assistance, adoption reimbursement, flexible work arrangements, and domestic partner benefits.
This inturn motivates employees to increase overall productivity
It makes them feel proud to the brand they work for
Through their triple bottom line business approach , employees could take good decision which inturn motivated them
3. How might contributing to philanthropic initiatives help to motivate employees at Wyndham?
Philanthropic in general terms means to look into wellness of others
Wyndham few works are
- Support charities that help women and children ,
- It has adopted three different charities.
-The As- sociation of Hole in the Wall Camps is an organization that provides free programs to children with serious medical illnesses.
- The Christel House, which is a learning center for children
- Wyndham also supports The Starlight Children’s Foundation
They strongly encourage employees to contribute toward its philanthropic endeavors and by participating in these programs employees are able to see the difference they make. This in turn helps motivate employees work with
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