six sigma A team was asked to design and implement a new process for fulfilling

Question

six sigma

A team was asked to design and implement a new process for fulfilling on-line grocery delivery orders for a national chain of grocery stores. After identifying several potential ideas, the team selected the winning concept. Which tool should the team use next? A Pugh matrix to compare potential concepts with the existing process A control plan to ensure that CTP variables are controlled A Kano analysis to prioritize customer requirements O A customer survey to collect VOC O A House of Quality to flow key functional requirements to process steps

Explanation / Answer

The success of a business depends on the level of quality of customer satisfaction .The growth of the business is parallel to the increase in customer satisfaction. Quality speaks for business and customers become loyal to the product or service once they become happy with the service.In making the customers happy the first step is quality tools and maintenance which probes into further steps .

So the answer is a house of quality to flow key functional requirements to process steps will be the winning concept.

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