six sigma A team was asked to design and implement a new process for fulfilling
ID: 374961 • Letter: S
Question
six sigma
A team was asked to design and implement a new process for fulfilling home mortgage loans for a national bank. After identifying several potential ideas, the team selected the winning concept. Which tool should the team use next? O A control plan to ensure that CTP variables are controllerd O A Kano analysis to prioritize customer requirements A Pugh matrix to compare potential concepts with the existing process A customer survey to collect VOC A House of Quality to flow key functional requirements to process stepsExplanation / Answer
Correct Answer:
A house of quality to flow key functional requirements to process steps
It is a too in Six Sigma that is used to convert the customer’s requirements and preferences in to the quality specification that is integrated into the different functional process. It is used to deliver the process steps as per the functional requirement to achieve success with quality. It will make a process of delivering the product of mortgage loans while meeting the requirements.
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