six sigma A team was chartered to improve an existing process for fulfilling on-

Question

six sigma

A team was chartered to improve an existing process for fulfilling on-line grocery delivery orders for a national chain. The specific objective was to increase the percentage of on-time deliveries to customers. After identifying several potential concepts, the team needs to select the winning concept. Which tool should the team use next? O A scatter plot of on-time delivery percentage versus distance from the store fultfiling the order o A brainstorming session to quickly generate even more ideas o A Pugh matrix to ensure the potential concepts are also compared with the existing process O A pilot plan to test out each concept. A cause-and-effect analysis to identify important input & process indicators influencing delivery time.

Explanation / Answer

To improve or fix something, first step usually is to do a root casue analysis. To understand system in as-is stage. If delivery time is high

Hence the correct answer is E. Cause and effect analysis to identify important input and process indicstors influencing delivery time.

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