ou are the HR manager of an organisation which provides a data management servic

Question

ou are the HR manager of an organisation which provides a data management service. You work in Melbourne. Your organisation has been retained to review and index 600,000 documents on behalf of a client. The documents are currently stored in a Perth warehouse. They cannot be moved. Your organisation will need to employ 30 staff to complete the work within the required three month time frame. You need to consider options for the delivery of human resources services relating to this project. Options include: You (the very busy HR manager) flying to Perth for the length of the project. Once there, you will obtain assistance from two junior HR employees to deliver appropriate HR products and services. Retaining a Perth-based external human resources agency to deliver the HR services which will be required. Assigning a manager from the Perth office to deliver the human resources services. The manager has no HR qualifications or experience, but is well-liked and very knowledgeable about the process which will be used to review, scan and index the documents. State which option you think would be most likely to deliver a service which complies with organisational policies. Explain. (20–50 words)

Explanation / Answer

In both the second option, superficially it seems that the service can be delivered at a much lesser cost. But in actual practice, this may not happen because for the second option, the external agency may not be having a complete understanding of client's needs and in the third option, the person having high technical expertise may fail to comply the needs of an HR product and service which is crucial in this case. So, the overall cost due to reworks and iterations may surpass the benefit. To maintain the quality of the service at the high level and to retain client's confidence, the first option seems much beneficial. It may incur a one-time cost but the cash flow will be positive in the long term.

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