Lana Lowery, a regional manager for a 100 person inside sales team,notices that

Question

Lana Lowery, a regional manager for a 100 person inside sales team,notices that its best performance is struggling. her sales are down twenty percent from a year ago and she frequently arrives late for work, looking upset,Lowery needs to find out why her performance is suffering. what advice would you give Lowery for communicating with this employee? which communication channel should she use? What would be the relative importance of candor, listening and asking questions? Explain. Lana Lowery, a regional manager for a 100 person inside sales team,notices that its best performance is struggling. her sales are down twenty percent from a year ago and she frequently arrives late for work, looking upset,Lowery needs to find out why her performance is suffering. what advice would you give Lowery for communicating with this employee? which communication channel should she use? What would be the relative importance of candor, listening and asking questions? Explain.

Explanation / Answer

This is an issue which plagues quite a few top FMCG organizations. Here, in Lowery's case, we are told that the performance of her best employee is down. Now, let us get to the details:

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