BSAD 311 M2BL Midterm Examination (CH: 1-7) Fall 2017 the expertise of his surge

Question

BSAD 311 M2BL Midterm Examination (CH: 1-7) Fall 2017 the expertise of his surgeon before the surgery nor evaluate the quality of the service after a. search attribute b. experience attrbute 14. Eric is admitted to a hospital to undergo a surgery for bernia. He is unable to discenm the surgery. In this case, the expertise of Eric's surgeon is an example of an) c. credence attribute d. variant attribute e. none of the above 15. Which of the following is a difference between the evaluation of goods and the evaluation of services by customers? a. Customers rely more on information from nop-personal soarces when evaluating services, whereas they rely more on information from personal sources when evaluating goods. b. Customers perceive lesser risks when baying services, whereas they perceive greater risks when buying goods. c. Customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase. d. Customers adopt innovations in services faster, whereas they resist adopting innovations in products. ation froun personal sources when evaluatng 16. At Ritufa Food Corp. flexibility is the key competitive priority. Food products are manufactured according to customers' requirements, at any volume and globally delivered at any time. Given this infonnation, Ritufa Food Corp's operations strategy is based on a. compensation b. weak economies of scale c. mass standardization d. cost reduction 17. Applying Professor Temy Hill's generic strategy framewoek to MeDonald's, the operating design choices of resource sehedulimg, inventory placement and control, and standardized operational and job procedures best relate to the corporate objective of a. profitable growth b operational excellence c. operational sustainability operational diversity

Explanation / Answer

Ans Solution 14 C As the ability can not be assesses 15 C As this is the definition 16 E As every order is customized and these are on a large scale 17 B Operational exellence as they control the operation for that

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