BSAD 311 M2BL Midterm Examination (CH: 1-7) Fall 2017 4. Jason and his friend we

Question

BSAD 311 M2BL Midterm Examination (CH: 1-7) Fall 2017 4. Jason and his friend went to a coffee shop. They ordered two cappuceinos and received a complimentary chocolate waffle and cookie along with their order. In the context of a customer benefit package (CBP), the chocolate waffle and the cookie are a. intangible products b. core offerings c. peripheral goods d. primary goods S. Which of the following statements is true of a value chain? a. The pre- and post-service framework of a value chain emphasizes that service is a critical component of traditional manufacturing processes b. The input-output framework of a value chain suggests that the value chain begins with imputs from customers c. A value chain solely focuses on the operations function of an organization. d. A value chain is narrower in scope than a supply chain. 6. Predictive analyties is used by organizations to: a. analyze business policies through visual representations b. identify the best decisions for a particular situation. e. understand past and current performance. d. envisage the future by detecting patterns and relationships in data. 7. Building a high-performing organization with a capable leadership and workforce is an example of a. economic sustainability b. technological sustainability c. political sustainability d. enviromumental sustainability s. In an assembly line of a factory that makes gears, it takes fifteen ninutes to complete a drilling operation using a lathe. The duration of this operation is called a. delay time b. queue time c. processing time d. standard time F6

Explanation / Answer

4. c. Peripheral goods

Here, cappuccinos is core offering and waffle and cookies are peripheral goods, which are provided as part of Customer Benefits Package (CBP) by the restaurant to increase the value of perceived benefits

5. a. Pre and post service framework of a value chain emphasizes that service is a critical component traditional manufacturing processes

6. d. envisage the future by detecting patterns and relationships in data

Predictive analytics is the area of statistics which is used to detect patterns and relationships between explanatory variables and predicted variables on the basis of past performance data and then using it for future prediction

7. a. Economic sustainability

There are four pillars of economic sustainability 1) Performance excellence 2) Financial management 3) Resource management and 4) Emergency preparedness. Building a high performing org with capable leadership and workforce comes under performance excellence.

8. c. processing time.

Processing time is the time taken to complete an operation.

Related Questions

Navigate

• Browse (All)
• Browse B
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.