CASE STUDY 2: RETHINKING JOBS AT ELLERS TECHNICAL SUPPORT PROFESSIONALS (ETSP) E

Question

CASE STUDY 2: RETHINKING JOBS AT ELLERS TECHNICAL SUPPORT PROFESSIONALS (ETSP) Ellers Technical Support Professionals (ETSP) is a young company that was started five years ago by William "Bill Ellers. Bill created the company to serve a relatively small but growing need among companies in the Washington, DC, area, including nearby Reston, Virginia, and Columbia, Maryland. ETSP provides technical sup- port as well as administrative oversight for the computing needs of a variety of small to midsize public organizations. Approximately 60% of ETSP's business is supportive in nature. When clients experience computer problems or require the development of new computer programs, Bill's staff provides these services on an as-needed basis. The remaining 40% of ETSP's business involves serving as an out- sourcing partner for clients to completely oversee the administrative aspects of their computer-related activities. In these relationships, Bill's staff members are respon- sible for the design, implementation, and maintenance of all computer systems. Because the ETSP client base is not-for-profit organizations, clients are typically unable to pay high costs for computer support. As a result, ETSP's primary source of competitive advantage is the delivery of these services at an acceptable level of quality for low costs. To achieve this objective, ETSP focuses on cost contain- ment throughout its company. For example, to increase efficiency, programmers typically perform a fairly narrow array of programming activities across the client

Explanation / Answer

Answer 2:- Bill can reduce turnover among the employees by doing job simplification. In job simplification jobs are broken into very small parts as in assembly line operations and work can be done by the same individual repeatedly and it will increase productivity and proficiency of individual. Job simplification begins with observation, listening and asking: What is working well and what is not? What is causing extra cycle time? Is there excess travel? Is there any searching for parts or materials or information? Solution to this question will surely help the Bill to solve the problem to some extent.

Answer 3:- Job simplification will have following advantages and disadvantages :

advantages Since the job requires very little training, they can be completed by less costly unskilled labour. • Job speed increases because each worker is performing the only small portion of the previously large job and thus is able to master a smaller, less complicated job unit.

Disadvantages: • On the negative side, job simplification results in workers experiencing boredom, frustration, alienation, lack motivation and low jobs satisfaction. This, in turn, leads to lower productivity and increased cost.

Answer:-. Very often job design initiatives are a direct result of economic changes required by the external environment. Changes in the business environment may cause obsolesce of some products or services. Launching new products, modifying products, or changing the way of delivery or output to exploit some latent opportunities might also require redesigning jobs. The need to modify the work process might, for instance, require job enlargement. Environment Influences Job design changes ETSP to focus on low costs and quality services for a public organization because it influences the feasibility of using different approaches to job design, the viability and need for telecommuting and virtual teams, and the level of stress employees experience on the job.

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