CASE STUDIES Metro Renal-Case for Chapters 12 and 2 Mohamad A. Ali “Dr. Griffith

Question

CASE STUDIES Metro Renal-Case for Chapters 12 and 2 Mohamad A. Ali “Dr. Griffith, Dr. Williams called and asked if you would join him on the golf course this afternoon," Sandra the office manager said to Dr. Griffith. "Of course I'll be there, I may have to cancel my afternoon patients. Metro Renal is a reputable nephrology clinic in Urbana, IL headed by the Chief Medical officer of the group, Dr. Rosenberg. The group has two internists, Dr. James and Dr. Campbell, and it has also two nephrologists, Dr. Griffith and Dr. Rosenberg. Metro Renal Clinic was acquired last year by a well-known physician management company MRA, Metro Renal Associates. As a part of the acquisition, Dr. Rosenberg was chosen as the chief medical officer. Even though Dr. Rosenberg sees patients two days a week, he was offered practice is efficient and maintaining high returns. a generous incentive from the management company to ensure that the Dr. Rosenberg has established a strict policy when it comes to scheduling and seeing nts which requires all physicians to be double booked. No cancellations are allowed patie except for family emergencies, in which case Dr. Rosenberg is to be notified directly. In order for Dr. Rosenberg to make sure the practice is running accordingly, he asked his scheduler, Tanya, to tell him everything that happened with other physicians in the group and their patients without anybody knowing. Dr. Griffith and Sandra have been working together for four years and have a good personal relationship. Dr. Griffith is a renowned physician respect him. No complaints were ever filed against him, and he gets the highest satisfaction scores. Dr. Griffith didn't think it was a big deal to cancel his afternoon patients and enjoy the nice weather with his friend on the golf course. Sandra agreed with him, since they can be rescheduled early next week instead. Sandra went ahead and cancelled the afternoon schedule and didn't mention anything to Dr. Rosenberg. and his patients admire and 507

Explanation / Answer

1. The facts of the case are as follows:-

a. DR. Rosenberg is the head of the department and has strict rules against cancelling appointments other than in case of family emergencies.

b. DR. Griffith asks Sandra the office manager to cancel his appointment an due to their good personal and professional relationship she cancels it.

c. Tanya, who is working for MR. Rosenberg secretly informs him about DR. Griffith's cancellation to which DR. Rosenberg decides to take action and writes a written warning for Sandra to sign because she had violated the rules.

d. Sandra asks DR. Rosenberg to talk to DR. Griffith as he was the one who asked the appointments to be cancelled but he ignored her plead.

e. She talked to DR. Griffith who also ignored her pleads in order to prevent a heated discussion between him and DR. Rosenberg.

f. Sandra complained to the regional manager who assured her she would discuss the matter with both the doctors but the issue was never brought up.

g. This made Sandra quit her job and submit a two weeks notice.

2. The management should allow her opinions to be raised with both the doctors in order for the conflicts to be resolved because Sandra was not at fault here. It is up to the management to see to it that proper conduct is followed in the practice.

3. The legal obligations that the clinic has to its employees include for them to be given a fair treatment and for them to allow a fair investigation into the matter before assigning the blame, not bothering about the rights of the employee. This goes against good management values and could have legal ramifications if Sandra decided to Sue her employers.

4. It is not feasible in this case. Sandra will not let go of this matter without a fair investigation being done and the manager does not want to be involved between the two doctors. if I had to handle the situation while retaining Sandra as an employee, I would have directly contacted the two doctors and have a fair trial and investigation done to resolve the conflict.

Related Questions

Navigate

• Browse (All)
• Browse C
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.