Scenario: In our Six Sigma program, management identifies and prioritizes the im

Question

Scenario: In our Six Sigma program, management identifies and prioritizes the improvement projects that will be scheduled and initiated each year. While individual projects are perceived to be generally successful, the overall Six Sigma program is not having the big impact on organizational performance that management is looking for. Individuals working on projects often don’t feel that they are working on things that are really important to the employees and customers. Management is beginning to doubt that initiating the Six Sigma program was a good idea for the organization.

Your management team has come to you with the above problem scenario that they need you to advise them on and plan a strategy to address. Write and submit a memo to your manager that describes something in your Standards Framework that you believe will address the problem. Your memo should offer a general description of how your chosen Framework component(s) address the problem as described. It should then describe the long-term prospects for what it will mean to implement the component(s) in the organization, as well as a short-term description of how you’ll move toward implementation in the first three to six months.

Explanation / Answer

Date : Monday, 13-Nov-2017 10:15 AM

From : xyz.pqr@abcinc.co.in

To : managersixsigma@abcinc.co.in

Subject : Six Sigma Program : A way forward

Dear Six Sigma Management Team,

Good Morning!

Thank you very much for reaching out with this concern. I hope, I will be able to provide you the best framework in order to tackle the problem that you've provided and discussed with me.

First of all, let me assure you that Six Sigma program is a very good step towards that we've initiated and should continued to be implemented. However, I found few gaps after having series of discussions with the entire teams and stakeholders. Below I will present to you a framework and where we've found the problem.

1. Focus on customer needs

2. Understanding the pain areas and finding the causes

3. Remove unnecessary tasks

4. Responsible teams that work seamlessly

5. Systematic Improvement Process

As now, we're clear that where is the problem. I'll be able to help here.

1. Long Term Prospects

2. Short Term Goals (For first 3-6 months)

Hope, this shall help you take the further steps. In case of clarifications, please do not hesitate to contact me. I will be more than happy to assist you in driving this program.

Best Regards,

Mr. XYZ PQR

Consultant - Business Process Transformation,

ABC Inc., Bengaluru, India

Related Questions

Navigate

• Browse (All)
• Browse S
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.