4. After three years as a successful web design firm in Southern California, Dig

Question

4. After three years as a successful web design firm in Southern California, Digital Dynamics has decided to add two new business ventures: a group that specializes in supplying qualified employees to high-tech firms and a training division that offers online courses in advanced web design and e-commerce skills. As a senior systems analyst, you have been asked to study the situation and make recommendations.
1. Should Digital Dynamics adopt ERP? What specific advantages would ERP offer?
2. How could the concept of supply chain management apply to a company’s service- based division? Provide some specific suggestions.
3. Should Digital Dynamics use separate portals for employees, customers, and suppliers? If you follow the example of Oracle Corporation in the textbook, what type of portal design would you suggest?
4. Is the experience of other companies relevant? Use the Internet to locate examples of Web-based firms that offer personnel services and technical training. How would you evaluate the Web sites you visited? What specific features impressed you favorably or unfavorably?

Explanation / Answer

Dear user, 2) Supply chain management can be used by a company’s service-based division to provide faultless interaction between the customers, work orders, and suppliers. Students might suggest an e-commerce Web site. When a customer goes to the Web site and places an order, that information is supplied to the order department, who in turn sends the information to the packing department, who after packaging the order, sends it to the shipping department, who then contacts United Parcel Service (UPS) or another shipper, to deliver the order to the customer. With supply chain management, this service is provided conveniently and to the customer all within a relatively short response time. 3) I suggest corporate portal from text book. A corporate portal provides access for customers, employees, suppliers, and the public. In a Web-based system, portal design provides an important link between the user and the system, and poor design can weaken system effectiveness and value. 4) Students should have no difficulty locating firms that offer personnel services and technical training. Once they have selected examples, they are asked to evaluate the site and note specific features that they liked, or did not like

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