For a food restaurant, management must decide how to direct different types of c

Question

For a food restaurant, management must decide how to direct different types of customers into different waitress service areas. Management knows that various combinations of customer types and waitresses result in different service costs, owing to differences in customer traits and waitress skills and personalities. The table shows the cost matrix for customer types and waitresses. Assign suitable waitress to proper customer.

Customer Type Waitress - Sally Waitress - Wanda Waitress - Bertha 1 12.90 11.90 12.10 2 15.30 15.50 14.30 3 13.90 13.90 13.00

Explanation / Answer

Service cost in a restaurant should reflect the value you customer receives. If its a fine dining, full service restaurant the service charge must be high.

Hence below are the suitable waitress that must be assigned to proper customer to achieve optimum service costs.

Customer Type 1: Waitress -SALLY , service cost is 12.90 i.e highest as compared to the rest of the waitress.

Similarly,

Customer Type 2: Waitress -WANDA

Customer Type 3:Waitress -SALLY/WANDA.

Related Questions

Navigate

• Browse (All)
• Browse F
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.