0.10 0.09 15 16 0.12 0.14 10.17 A Northeast Airlines gate agent, Chip Gilli out

Question

0.10 0.09 15 16 0.12 0.14 10.17 A Northeast Airlines gate agent, Chip Gilli out seat assignments to ticketed passengers. He takes of 50 seconds per passenger and is rated 110% in performan How long should a typical agent be expected to take to make a assignments? Px agent, Chip Gilliken an avera 10.18 After being observed many times, Beverly Demar,a hospital lab analyst, had an average observed time for bloods of 12 minutes. Beverly's performance rating is has a personal, fatigue, and delay allowance of 16 a) Find the normal time for this process. b) Find the standard time for this blood test 105%. The hospital 0. 10.19 Jell Lee R ndies

Explanation / Answer

Q 10.17 : Since the efficient agent whose performance is 110% takes 50 Sec to book a ticket. Hence an average Agent will take (50 / 0.9) to book a ticket.

The answer is 55.55 Sec.

Q 10.18: Given, Beverly, whose performance is 105%, takes 12 Min for blood test.

Also, the process has a 16% allowance for various reasons.

Hence, Standard time of the blood test is (12/0.95) = 12.63 Min

& Normal time of this process is 12.63 + (12.63 X 0.16) = 12.63 + 2.02 = 14.65 Min

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