23. The matrix used by the quality function deployment to ensure that the voice

Question

23. The matrix used by the quality function deployment to ensure that the voice of the customer is carried throughout the production/delivery process is called the: a. House of Quality b. Hidden Factory c. Quincunx d. Likert Scale 24. Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function? a. Value perspective b. Product perspective d. Manufacturing perspective 25. Which of the following is true regarding internal customers of an organization? a. b. c. d. They buy products or services for their own personal use. They receive goods or services from someone within the organization. They are the ultimate purchasers of a product or service. They do not add any value to the product before it reaches the consumer. 26. The production of services differs from manufacturing as services: a. can be inspected prior to delivery b. require lesser customization compared to manufactured goods c. produce outputs that are mostly intangible d. are less labor intensive and involve minimal human interaction. 27. Which of the following is one of the four elements of Deming's system of profound knowledge? a. Quality leadership b. Suboptimization c. Modern quality technology d.Understanding variation 28. Los Alamos Green Tea is sold in 500 milliliter bottles. The standard deviation for the filling process is 7 milliliters. What must the target mean for the process be to ensure that the probability of overfilling more than 500 ml in a bottle is at most 5 percent? a. 513.7 b. 511.5 C. 486.3 d. 484 e. 488.5 29. Cooking oil is sold in 950 ml cans. The mean volume of oil filled in a can is 930 ml with a standard deviation of 12 ml. Assuming a normal distribution of the data, what is the probability that more than 950 ml will be filled in the can? a. 0.0062 b. 0.0480 c. 0.9938 d. 0.9520 30. A manager has been monitoring the output of one of the machines used to manufacture shells. Past data indicate that if the machine is functioning properly, the length of the shells produced can be modeled as being normally distributed with a mean of 118 centimeters and a standard deviation of 6.3 centimeters Suppose 10 shells produced by this machine are randomly selected. What is the probability that the average length of these 10 shells will be between 116 and 120 centimeters? a. 0.6826 b. 0.2709 c.0.2943 d. 0.9656

Explanation / Answer

23. a. House of Quality

24. c. User perspective

25. b. They receive goods or services from suppliers within the organization

26. c. produce outputs that are mostly intangible

27. d. Understanding variation

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