For this assignment you will compose two different messages - the first as a cus

Question

For this assignment you will compose two different messages - the first as a customer, and the second as a customer service representative. •Choose a recent purchase or customer experience you have had that did not meet your expectations. Write an email to the company expressing your dissatisfaction and concerns. •Then, place yourself as the customer service representative receiving your email, and respond appropriately. •Your email messages should be brief and to the point while using the proper tone appropriate for the scenario

Explanation / Answer

E-mail from customer regarding a recent purchasethat did not meet customer expectations

Dear Sir,

This is to bring to your kind notice that I have purchased a face cream of your company recently. The advertisement of the cream claims that it brightens and makes the skin look fair. But after using it for 15 days, there are no signs of fairness. Rather I developed rashes on my face after using it.
The cream has really disappointed me because we are so conscious about the cosmetics and our skin. If the product is not upto the marke, it really puts us off. Kindly look into the matter and resolve my issue.

Thanks and Regards

Mrinalini

Reply Mail from Customer Service Representative

Dear Mrinalini,

I really apologize for the facial cream purchased by you, which didnt meet your expectations. There are certain instructions being given on the packaging of the cream, that it is not to be used if the skin is oily and as it is a night cream, so you are not supposed to use it during the day time when you go out in the hot sun.

We have received couple of mails from the users who have been using the cream and are getting good results. Kindly follow the instructions properly and use it for another 15 days. Hope the cream would bring good results for you in the future.

Thanks & Regards

Rajni Sharma

Customer Service Representative

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