You are working as a desktop support technician at a computer store, and a custo

Question

You are working as a desktop support technician at a computer store, and a customer approaches you with a laptop computer he purchased three years ago. The computer came with Windows XP Home Basic installed on it, and the customer now wants to upgrade to Windows 7 and also use the computer to log on to the Active Directory Domain Services domain at his office. He knows he cannot do this with the Windows 7 Home Premium edition, so he wants you to upgrade the computer to Windows 7 Professional, without affecting his files and settings. Explain in detail the procedure you would have to use to fulfill the customer

Explanation / Answer

There is no in-place upgrade path from Windows XP Home Basic to Windows 7 Professional. To perform the upgrade the customer wants, it will be necessary to first save the user

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