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Done 3 of 3 KQuestion 6 of 30 Moving to another question will save this response Question 6 0.4 points Save Answer Scooping Liquid Gold (our ice cream store) is looking at its entire system to find process efficiencies. The process involves the following four steps with the average time in seconds in parentheses next to each step. Right now one employee performs each step and they must be performed in this order. 1. Take order (20 seconds) 2. Prepare ice cream (90) 3. Add gold flakes (15) 4. Add other toppings (20) 5. Take payment (25) What is the system's capacity in customers per hour?

Explanation / Answer

Total time taken to serve one customer = (20+90+15+20+25)seconds = 170 seconds

So in 170 seconds 1 customer can be served. So in 1hour or 3600 seconds number of customers served = 3600/170 = 21.18 customers

So the system's capacity is 21.18 custoners per hour

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