13-2: Case Study: A Good First Step in Any Improvement Project Purpose To assess
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Question
13-2: Case Study: A Good First Step in Any Improvement Project Purpose To assess your ability to analyze the knowledge from this week’s readings to complete this assignment. Action Items Watch the Good First Step to Any Improvement Project video: http://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/GoodFirstStepToAnyImprovementProject.aspx Analyze the case in terms of the following general principles from Chapter 16 that apply to process improvement methods (5 paragraphs) Compose your paper in MS Word. Good performance means meeting the needs of the customer. An organization is a system of interacting processes or sequences of events. Improvement in performance is achieved by improving processes. Engaging those who participate directly in the processes is central to improving those processes. Improvement can be achieved only through the commitment of the senior leaders of the organization. Answer this additional questions (1 paragraph): Do you think people in health care are still skeptical about quality improvement? Why or why not?
Explanation / Answer
Yes. People in health care are skeptic about quality improvement.
Reasons:
Unless there is improved quality, one cannot provide a good and healthy treatment. Health is physical,mental as well as emotional well being of a person. This is possible to give by health care personnels only ifor quality is improved. So, why should they not be skeptical about this. Moreover, nowadays with increase in patients knowledge via Internet services and Google, it has become the need of the day to improve quality of health care provided. To add on to this, there are increased cases of doctors being harassed, if they are unable to provide good health care. So, it becomes to give people optimal health care. Also,after spending so many years into the medical field and more emphasis on ethics,gradually doctors themselves find a need for quality improvement.
Thus,
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