My son operates a respected service business. He employs competent and personabl

Question

My son operates a respected service business. He employs competent and personable technicians to provide installations and repair services at client’s residences. Each time one certain valued customer receives service, he calls and without voicing any complaint, ask that a particular service technician not to be sent to his home again. The pattern of call makes it quite clear that the client does not want any African – American technicians to come to the residence. This has created both a scheduling and morale issues for my son’s staff. Must the company honor the client wishes?

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Explanation / Answer

In this specific case , the customer is directly implementing racism which is unethical and unacceptable in any kind of business conditions. Discrimination between different races in the organisation is totally unethical as each and every employee of the organisation is same and should be treated on the basis of their skills not there skin colour.
In this case, operator should ban the customer from getting the services from the organisation as and oppose to the racism that is being done towards the employees of the organisation. An employee should always stand by their employees in each and every condition.
This condition directly includes races and should not be left or supported by any means. If the organisation support this specific terminology then the organisation would also be questionable to the law system as racism is illegal which should not be practiced by any means.
In this condition client is wrong and company should not honour any kind of which in any condition regarding racism and not sending an African American technician to his house.

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