1. Many people go to different restaurants for different occasions. For example,
ID: 345131 • Letter: 1
Question
1. Many people go to different restaurants for different occasions. For example, a person may havea business lunch at an upscale property, may visit a family service property with his/her family in the evening and may stop at a quick-service restaurant when time is a significant consideration. How would your expectations about food and service differ as you would visit each of these types of properties? What, if any, special types of concerns would a manager in each restaurant segment have about food and labor?Explanation / Answer
If I visit at any upscale property for a business launch then my expectation about the service will be the excellent service and quality food. The taste is not the priority as there will be many hotels which can offer tastier than costly restaurants but the quality and the services that cannot provide. The manager in that upscale property will have focused in providing excellent services to the customers.
If I visit a family service property then my aim will be to spend quality time with the family. The money will not be a constraints and taste of food will be the priority. The customer services will not the top priority because I will be concentrated toward the spending time with family. If order is taking time then it will be ok. In fact they should take more time to deliver the order knowingly. There should be availability of variety of foods.
The manager should be focused in the quality of the food, space management for the families.
If I go to the quick service restaurant then time will not be my constraints. I want to have some spicy food that should hit the taste buds. I know that the foods are unhealthy but for sake of my tongue. My expectation will be the taste will be great and quickness in the delivery should be there. Waiting a lot far fast food spoils the mood. There should be cleanliness and have little space to enjoy with my friends.
The manager should be focused on the quality service and quality taste, availability of the stock. Reduction in the prices of the product will be the top priority for the manager and making a customer relationship management will help the company to retain the customers.
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