wk2 Discussion Questions I need help with this questions below I don\'t understa

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wk2 Discussion Questions

I need help with this questions below I don't understand what to do, please help me.

Collecting Data

Diagnosis is a critical step in the organizational improvement process. It involves data collection, data analysis, and formulation of recommendations for improvement. Your textbook readings and online library research addresses four major methods for gathering data. Review to better understand potential advantages and disadvantages.

Think of yourself as an organizational consultant who is going to design a process for collecting data on a problem in an organization with which you are familiar.

In your Original Post

Respond to the following:

- Briefly identify the organizational problem.

- What method(s) would you use to collect data. Explain your choice(s).

- From whom would you collect data--i.e., who would be in your "sample?"

- What content would you include? For example, if you choose to conduct interviews, list some of the questions you would include.

- Finally, how would you feedback results?

Explanation / Answer

Critical steps in the organisational Process involves: Problem identification, Finding alternative Solution, Collective data, analysis the data, Choosing appropritate solution to over come the problem, Implement / experiment the solution, evalute the same proposal and provide feedback.

Here the most important part is allocation of resopurces for collection of data and sampling methods choose to experiment within the scheduled time.

Data is all the collection of piece of information, it varies according to the requirments of the experimentor and their objectives. The collection of data is of two types. one is primary data and another one is secondary data.

Primary data - it cab be either quantitative method or Qqalitative method.

1.survey

2. Telephonic survey

3. Mail Survey

4. survey using electronic media

5. observation

6. interview

Secondary Data

1. Publications

2. Projects / Research reports

3. Data warehousing

4. Internet / web

1.) For example, consider an automobile company "XYZ"

The possibilities of problem that might encounter in an automobile industry are

1. Product defect - production rate declines / overcapacity

2. identity competitor and market expansion

3. pricing method

4. sustainability

5. Reengineering

6. transportation - import and export

7. product delivery on time

8.customer satisfication

9. proper service etc..

2.) Methods used to collect data in this company "XYZ" are as follows

data collection method used among the employees are

1.Questionnaires

2. Survey

i. personally

ii. Telephonic

iii. Mail

3. Observation

4. Interview

A. i. Structured

ii. Semi- structure

iii. Unstructure

B. Focus Group

5. Publications

6. Internet

3.) Samples of Data are collected from

1. General Employees from ground level

2. immediate Supervisiors

3. managers

4. public and customers

4.) sample Questionnaire to the ground level emploees

name:

age:

gender:

Occupation

Shift Timing:

Salary:

Benefits obtained:

Level of Satisfication: 5 star: 4 star: 3 star: 2Star; 1 Star

any difficulties in work place: -----------------------------------------------------

Average no.of leave taken per month: ------------- Reason: ________________

Activies involved in management decision making Process, If any: ____________________

sample Questionnaire to the customer:

Name:

Age:

Gender:

Organisation:

Product owned from XYZ:

Level of Satisfication: 1 star: 2 star; 3 star: 4 star: 5 star:

complaint any regarding the product or service owned:------------------------------------------

how many no. of times you visit the company in an year: -----------

What is the best thing about the company: ------------------------------

complaints resolved in time: yes____ No ________

Service rating: excellent__ very good__ good ____ bad ____ very Bad_____

Survey:

Personnal:

Designed questions are asked by the interviewer to customer in personnaly. Like, Specification they are looking for, Kind of model, usage Purpose, extra features, Price expectation, mode of payment, services required etc..

Mail:

A mail is composed with details of questions expected by the manager to answer:

achieved Sales target, regions cover, kind of marketing strategy adopted, no. of custimers visited, no. of product / services provided etc..

Observation:

how production / service is carried through out the day, delivery on time, response to the customer, actions taken forward to avoid any conflicts if any etc..

Publication:

for better sustanability and growth, it is atmost important to understand the market structure and the emerging trends it is necessary to follow the publication related to the industry throughout the globe.

Internet:

for reengineering and restructing, it is advisable to surf the entire industry to get aware of the specification and features expected by the customers. In this scenrio, Deming Cycle is adopted. ie., PDCA -Plan - Do - check - Act.

5.) Final Fee -Personnalyd back to the company "XYZ"

This Section Concludes the finding by stating the study and its results. It reiterates the main findings in popular terms, highlighting the main achievement / contributions. Also by indicating the barrier, limitations and suggestions that could be followed for broadening the scope to reduce the lmitation in future. It is to indicate the preference of feature of different automobile compnaies in the same region. so that it could able to suggest the differnces of advantage and disadvantage by paired comparsion. for more reliable results it is suggestable by taking larger sample size. Based on the no. of sampling obtained, sampling method takes place.

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