The origins of conflict are (1) limited resources, (2) unmet basic needs, and (3

Question

The origins of conflict are (1) limited resources, (2) unmet basic needs, and (3) different values. How does mediation, negotiation, and conflict management address these origins to reach a mutual understanding?

In some circumstances we have to abandon our “comfort” style and use another style. Give two examples of different conflict styles with a brief fact pattern application.

Discuss the difference between a value based position and a more concrete, rule based negotiation. How does the difference affect your preparation strategy? How does it affect your negotiation plan

Explanation / Answer

How does negotiation, mediation and conflict management address these origins to reach a mutual understanding?

With the help of mediation two people are invited to start a conversation which they might have abandoned because of conflict, a mediator takes the responsibility of arranging a productive conversation and allows both parties in a conflict to arrive at a mutually agreeable point. In negotiation parties involved in a conflict come to a mutually agreeable decision by thoroughly discussing the problem, here the parties involved in the conflict will have to let go few of their demands so that the conflict can be ultimately avoided. Conflict management is a practice which allows identifying and solving the conflict in a fair and efficient way.

Mediation, negotiation and conflict management address these origins by fairly distributing the resources amongst the parties involved in conflict here negotiation is the key which can be helpful, on the other hand in situations like different values mediation plays a key role which lets parties in a conflict understand that people may have different values and to solve the conflict this should be understood by the parties which are involved in the conflict. Conflict management identifies the conflict and the reasons behind it in the very beginning and tries solving it as soon as possible to avoid any loss it brings.

Different conflict styles:

1) Avoiding the conflict

In this style the follower tries to avoid the conflict by different ways such as not keeping his own point of view , not answering to the problems which may lead to a conflict or not asking questions which may lead to conflict. Here the follower may pretend that some event never actually happened in order to avoid a conflict.

2) Compromising

In this style the follower may negotiate on the larger and broader points while leaving small points of conflict which is less important.

Compromising is the first step towards conflict resolution and it requires the parties involved in conflict to negotiate and arrive at mutually agreeable situation.

Values Based Position and Rule Based Negotiation:

Values are position which gives meaning to our life it shapes us and it has strong effect on our thinking. Values teaches us what is right and whatbis wrong and people can happily live together even if they have different value systems. The problem arises when one personal wants to force his value on others.

Rule based negotiation is going by the rules where values systems are not much important, in other words it is going by the book whatever different personalities people may have, whatever their values may be.

The major difference is value based position depends entirely on the values of different people and it may be different at different places because the value systems of people are different whereas the rule based negotiation tries to go through rules which are already in place and the personalities and values will not have an impact.

How does the difference affect preparation strategy? How does it affect your negotiation plan?

The preparation strategy depends more on the situation we are going into, the better understanding of situation allows to prepare in a better way and it will have more chances of being successful while conflict management. If you already know that we are going to deal with a party who gives more importance to its values like Japan our preparation will be according to it and on the other hand if we are going to deal with a party who is more likely to go by books our preparation will be according to it.

Our negotiation plan will be based on the fact that what bigger concern of ours can be addressed when we are in the negotiation process , we will also have to keep this fact in mind that what are bigger concerns for the counter party and what will they allow to let go.

For example : If we will ask our counter party to let go their biggest concern /matter of importance in exchange to our smaller concerns chances are that this negotiation plan is going to fail for sure.

Thus, keeping in mind about what are we going to solve and in our plan and who is it we are dealing with will help us planning efficiently and the chances for success will be high.

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