e/91272/quizzes/1794970/take ok RCM440 1.2018. ndependence.... Search... Questio
ID: 330353 • Letter: E
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e/91272/quizzes/1794970/take ok RCM440 1.2018. ndependence.... Search... Question 7 1 pts Which of the following statements regarding quality IS NOT true? (the three others are true) O Quality means the same thing for everyone, everyone's perception of quality is always the same, never subjective. O Quality is a matter of judgment O According to Dr. Avedis Donabedian, quality measures goodness. O Quality involves technical care and the interpersonal exchanges between the caregiver and the client 1 pt Question 8 In long-term care, the overall objective of a quality improvement program is focused onExplanation / Answer
A) is not true. Quality is not same for everyone. Assume, we survey patients for service quality, For patient A, a wait time of 3 minutes may be too much given his critical conditions, he may rate service quality as poor. On the other hand, Patient B feels 3 minutes is decent wait time and may rate service quality as good.
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