You are invited to advice a Group Sales Manager (GSM) who is currently supervisi

Question

You are invited to advice a Group Sales Manager (GSM) who is currently supervising a group of insurance adjusters who are highly experienced confidence in their abilities, particularly on taking up new assignments. They seem to that any new accomplishments are due more to luck than their own expertise. Moreover, their work involves interacting with clients who are sometimes or hostile. This is situation to most insurance adjusters, including this group of employees. Path-goal theory is a contingency theory, proposing that effective contingent on the leader's adopting a particular style of behavior to match the needs to the subordinate and the situation in which the subordinate is working. Advice the GSM on how to employ to identify the best leadership style(s) that could improve effectiveness of insurance adjusters You are invited to advice a Group Sales Manager (GSM) who is currently supervising a group of insurance adjusters who are highly experienced confidence in their abilities, particularly on taking up new assignments. They seem to that any new accomplishments are due more to luck than their own expertise. Moreover, their work involves interacting with clients who are sometimes or hostile. This is situation to most insurance adjusters, including this group of employees. Path-goal theory is a contingency theory, proposing that effective contingent on the leader's adopting a particular style of behavior to match the needs to the subordinate and the situation in which the subordinate is working. Advice the GSM on how to employ to identify the best leadership style(s) that could improve effectiveness of insurance adjusters

Explanation / Answer

Insurance adjusters analyse claims to determine the loss or damages that will be covered by the insurance policies at hand- which is further scrutinised by claims specialists and payment authorised.

They need to be well informed and have good grasp of the subject matter of insurance as well as all its financial aspects.When taking up new assignments - subject matter keeps changing- also they may have to interact with policy-holders who may be of different temperaments.All these demand that they be both efficient and effective- so as to maintain and grow- on customer strength.For this, they need to be constantly motivated.

As their tasks and persons keep on changing -they might have gathered a good amount of experience-all by themselves- all they need is appreciation and support and affirmation when the path selected by them are going in the right direction.So,the leaders can adopt supportive and participative leader ship styles where by , they show inclination to work hand-in hand and also be friendly and accessible , when any imminence arise.

Their efficiency in handling certain situations can be identified by the leader - so that they may be rewarded in kind or by word or gesture.- so that their achievement does not go unnoticed.

As they are highly skilled- this sort of acknowledgement ,more than money, will go a long way , in improving their efficiency and re-charge their temporarily- sagging morale ,if there be.

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