Business Management Offering 1500 pts: QUESTION 1 Managers who announce they hav
ID: 2636121 • Letter: B
Question
Business Management Offering 1500 pts:
QUESTION 1
Managers who announce they have an "open door" policy and actually want people to use it are encouraging
written communication.
upward communication.
horizontal communication.
whistle-blowing.
the creation of the grapevine.
2 points
QUESTION 2
In contrast to Fiedler's theory, path-goal theory assumes that leaders
have little tolerance for their least-preferred coworker.
can change their leadership style to fit the demands of a particular situation.
should maintain a consistent leadership style to avoid confusing subordinates.
must find a fit between their leader styles and the situation.
should always maintain a participative leader style.
2 points
QUESTION 3
The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget.
operations
capital expenditures
nonmonetary
output
revenue
2 points
QUESTION 4
Which of the following includes nonverbal communication?
An e-mail message
A Skype video conference
A legal contract
iTouch
cell phone conversation
2 points
QUESTION 5
Performance appraisals are part of ____ control.
physical
human resource
information
financial
quality
2 points
QUESTION 6
All of the following are basic components of a total quality management (TQM) strategy EXCEPT
employee involvement.
technology.
materials.
strategic commitment.
All of these are basic components of a TQM strategy.
2 points
QUESTION 7
Human resources had four people interview applicants. They each posted their comments on an internal blog. Each of them picked a candidate for a position. This is a(n)
virtual team.
interest group.
informal group.
task force.
functional unit.
2 points
QUESTION 8
Leadership is
a process.
a property.
using influence to shape behavior without using force.
a set of characteristics found in people who are leaders.
all of these.
2 points
QUESTION 9
All of the following are specific factors that can be used to assess or evaluate quality EXCEPT
reliability.
serviceability.
features.
durability.
All of these can be used to assess quality.
2 points
QUESTION 10
Which of the following financial documents shows a listing of all the organization's assets and liabilities at a given point in time?
Balance sheet
Balance sheet budget
Income statement
Revenue budget
Capital expenditures budget
2 points
QUESTION 11
All of the following are examples of organizational barriers to effective communication EXCEPT
noise.
information overload.
reluctance to communicate.
semantics.
status differences.
2 points
QUESTION 12
Which of the following is characteristic of a task group?
Created to accomplish a wide range of purposes
Formed by the members
Has a stated or implied time horizon
Can be an autonomous work group or a functional group
Purposes may not be consistent with those of the organization
2 points
QUESTION 13
Telecommunication allows managers to send messages through
electronic mail systems.
twitter.
voice messaging.
smart phones.
All of these.
2 points
QUESTION 14
At Toyota, parts are delivered to the assembly line instead of a storage warehouse. This is an example of
just-in-time inventory.
benchmarking.
management by objective.
quality circles.
computer-assisted manufacturing.
2 points
QUESTION 15
Punishment involves the use of ____ power.
legitimate
reward
referent
expert
coercive
2 points
QUESTION 16
Which of the following would be viewed as a measure of the firm's ability to meet its long-term financial obligations?
Debt ratio
Balance sheet ratio
Return on investment
Operating ratio
Liquidity ratio
2 points
QUESTION 17
Which of the following is a common reason for joining a group?
Interpersonal attraction
Group activities
Identification with group goals
Instrumental benefits from membership
All of these.
2 points
QUESTION 18
During which stage of group development do the members begin to try out various forms of behavior in an attempt to test the water and see what will be acceptable in the group?
Norming
Storming
Forming
Performing
Controlling
2 points
QUESTION 19
Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of
noise.
decoding.
information overload.
channel selection.
encoding.
2 points
QUESTION 20
Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money. This is part of a
screening control.
preliminary control.
postaction control.
human resources control.
financial resources control.
2 points
QUESTION 21
All of the following are situational theories of leadership except
the LPC model.
the path-goal model.
Vroom's decision tree approach.
the Ohio State Studies.
None of these are situational theories of leadership.
2 points
QUESTION 22
Johnson & Johnson does not require its various divisions to report in frequently. It believes in letting each manager have the authority to respond quickly to environmental changes. These changes do not have to be approved by Johnson & Johnson before they are implemented. Johnson & Johnson has ____ strategic control.
bureaucratic
inappropriate
decentralized
formalized
inflexible
2 points
QUESTION 23
Ashley was interviewing for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of
miscommunication.
semantics.
decoding.
noise.
None of these.
2 points
QUESTION 24
What is the basic assumption of situational approaches to leadership?
Increasing worker job satisfaction through considerate leadership will get the best results.
Initiating structure for employees so they know exactly what needs to be done will be most effective.
The appropriate leader style will vary from one set of circumstances to another.
Effective leaders can be identified by certain traits.
Some factors make leader behavior unnecessary.
2 points
QUESTION 25
At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____.
initiating-structure behavior; consideration behavior
job-centered leader behavior; employee-centered leader behavior
concern for production; concern for people
task-oriented behavior; relationship-oriented behavior
None of these.
2 points
QUESTION 26
A convenience store provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. This is an example of ____ utility.
time
statistical
form
quality
All of these.
2 points
QUESTION 27
According to Fiedler, a task is structured when it is
routine, difficult to understand, and unambiguous.
routine, easy to understand, and ambiguous.
nonroutine, difficult to understand, and ambiguous.
routine, easy to understand, and unambiguous.
None of these.
2 points
QUESTION 28
A(n) ____ compares different elements of a balance sheet and/or an income statement to one another.
income statement
balance sheet
internal audit
operations budget
ratio analysis
2 points
QUESTION 29
Two years after purchasing a home, Victor received a check in the mail from his attorney. An accountant had found a discrepancy. The accountant conducted a(n)
internal audit.
debt audit.
cash flow audit.
balance audit.
liquidity audit.
2 points
QUESTION 30
Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this?
Increased use of automation
More control over raw material delivery
Fewer materials used in the process
All of these.
Only "increased use of automation" and "more control over raw material delivery"
2 points
QUESTION 31
Information that is complete
must be available at the appropriate time.
must present all pertinent facts.
must accurately reflect the real world.
must have bearing on the problem at hand.
All of these.
2 points
QUESTION 32
The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development.
conflict
forming
performing
storming
norming
2 points
QUESTION 33
Which barrier to communication exists when the sender is NOT considered a reliable source of information?
Overload
Semantics
Prejudice
Credibility
Poor listening habits
2 points
QUESTION 34
Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n) ____ group.
functional
task
interest
work team
change
2 points
QUESTION 35
Management by wandering around increases ____ communications within an organization.
written
vertical
horizontal
whistle-blowing
the use of the grapevine
2 points
QUESTION 36
The set of processes and systems used by organizations to convert resources into products or services is called
quality.
technology.
manufacturing.
automation.
None of these.
2 points
QUESTION 37
When the sent role is unclear, the result is
intrarole conflict.
role dynamics.
role ambiguity.
storming.
interrole conflict.
2 points
QUESTION 38
Which of the following is NOT a major form of operations control discussed in the text?
Preliminary
Screening
Postaction
Functional
All of these are major forms of operations control.
2 points
QUESTION 39
A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals.
functional
task
interest
work team
None of these.
2 points
QUESTION 40
Demonstrating personal excitement or passion about something is part of ____ leadership.
charismatic
entrepreneurial
symbolic
integrative
participative
2 points
QUESTION 41
Which of the following is the most common means of financial control within organizations?
Financial statements
Ratio analysis
Budgets
Financial audits
Benchmarking
2 points
QUESTION 42
Which of the following factors influences the encoding process?
The content of the message
The familiarity of the sender and receiver
The sender's personal distractions
The message composition or makeup
All of these.
2 points
QUESTION 43
Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.
product
cellular
specialized
fixed-position
process
2 points
QUESTION 44
The standards of behavior that a group accepts for its members are called
norms.
roles.
rules.
customs.
values.
2 points
QUESTION 45
The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as
features.
conformance.
reliability.
durability.
serviceability.
2 points
QUESTION 46
Traits that matter for leadership include all of the following EXCEPT
intelligence.
attractiveness.
honesty.
integrity.
communication ability.
2 points
QUESTION 47
Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of
benchmarking.
conformance sampling.
acceptance sampling.
in-process sampling.
None of these.
2 points
QUESTION 48
Which of the following is NOT an example of an individual who is leading?
A person identifying detailed steps
A person delegating authority
A friend convincing you to accept a date
A person planning detailed evaluations
A person establishing timetables
2 points
QUESTION 49
Which of the following is a primary factor in distinguishing among different types of groups?
Size
Type of leader involved
Organizational level
Goal or purpose
None of these.
2 points
QUESTION 50
A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.
manufacturing
production
service
profitable
None of these.
written communication.
upward communication.
horizontal communication.
whistle-blowing.
the creation of the grapevine.
Explanation / Answer
1.upward communication
2.should maintain a consistent leadership style to avoid confusing subordinates.
3.revenue
4.iTouch
5.quality
6.All of these are basic components of a TQM strategy.
7.virtual team.
8.using influence to shape behavior without using force.
9.All of these can be used to assess quality.
10.Balance sheet
11.semantics.
12.Created to accomplish a wide range of purposes
13.electronic mail systems
14.just-in-time inventory.
15.legitimate
16.Debt ratio
17.All of these.
18.Forming
19.decoding
20.screening control
21.None of these are situational theories of leadership.
22.decentralized
23.None of these.
24.The appropriate leader style will vary from one set of circumstances to another.
25.concern for production; concern for people
26.form
27.nonroutine, difficult to understand, and ambiguous.
28.ratio analysis
29.internal audit.
30.Only "increased use of automation" and "more control over raw material delivery"
31.All of these.
32.norming
33.Credibility
34.interest
35.whistle-blowing
36.manufacturing
37.intrarole conflict.
38.Postaction
39.interest
40.participative
41.Financial audits
42.The familiarity of the sender and receiver
43.process
44.rules
45.serviceability
46.communication ability.
47.in-process sampling.
48.A friend convincing you to accept a date
49.Organizational level
50.profitable
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