• Describe two internal business process measures that Deere might use to assess

Question

• Describe two internal business process measures that Deere might use to assess its performance on being a good corporate citizen. Would these measures likely lead to higher profit?

• Describe two learning and growth measures that Deere could use to assess its performance on being a good employer. Would these measures likely lead to higher profit?

Deere Achieves Record Results as Drive to Expand Global Customer Base Moves Ahead In 2013, John Deere had its best year yet. We delivered record income for the third successive year and the eighth time in the last 10 years. The company also generated its highest-ever operating return on operating assets (OROA), a reflection of the solid execution of our business plans. At the same time, we expanded our worldwide footprint and continued an aggressive launch of advanced new products. Our commitment to being a good corporate citizen and employer led to higher levels of volunteerism and engagement. in For the fiscal year, Deere reported income of $3.54 billion on net sales and revenues of $37.8 billion. Income was up 15 percent on a 5 percent increase in sales and revenues. Earnings per share rose fully 19 percent, reflecting the benefit of fewer shares outstanding due to continued share repurchases. The year's results produced healthy levels of economic profit, or Shareholder Valued Added* (SVA), which reached $3.39 billion SVA-operating profit less an implied capital charge - is the primary measure used in managing the company and makin investment decisions DEERE Operating cash flow totaled $3.25 billion for the year. These dollars funded important geographic expansions and delivered value directly to investors as dividends and share repurchases. Dividend payments and buybacks totaled $2.28 billion for the year. Since 2004, the company has increased the quarterly dividend rate on 11 occasions and repurchased about 180 million shares of stock. In a vote of confidence in the company's future, Deere's board of directors earlier this month authorized additional share repurchases of up to $8 billion. Customers appreciate the fast hydroulic flow of the productive 532-horsepower 870G LC excavator. It saves them fuel, time and money, making it a perfect choice for excavating and truck-loading operations OROA and SVA are non-GAAP financial measures. See page 14 for details

Explanation / Answer

Ans 3

1. No of workplace accidents - It measures the no of workplace accidents in the organisation and act as an indication of how well the occupational safety standards have been adhered to.

2 . No of quality related complaints -It measures the effectiveness of the quality control system implemented by the organisation .

Both the measures discussed above would like increase the profit.

Ans 3 (b) Learning and Growth Measures.

1. No of training for a particular period-It measures the attitude of organisation towards traing and development activities of the organisation.

2. Employee turnover ratio-Indicates how satisfied the employees are in the organization.

These measure would contribute positively to the profit s.

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