A customer calls you and says that he installed a wireless PCIe NIC card on his

Question

A customer calls you and says that he installed a wireless PCIe NIC card on his computer and now he is receiving error messages from Windows Vista about the device. You investigate and discover that when he installed the wireless card, he didn’t read the directions and first used the installation disc that came with the card before physically installing the card. What do you suspect?

A. You suspect a fault in the PCIe bus.

B. You suspect a damaged installation disc.

C. You suspect wireless network interference.

D. You suspect a driver conflict.

Explanation / Answer

D. If the customer installed foreign or incompatible drivers for the device, they may be conflicting with the drivers Windows Vista has onboard for the device. Uninstall the drivers the customer installed and see if that fixes the problem.

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