HSBC Customer Facing Talent Screener: Page 3 of 16 You have been working with th
ID: 1170718 • Letter: H
Question
HSBC Customer Facing Talent Screener: Page 3 of 16 You have been working with the operations team for the past three weeks helping them with a project. Whilst taking part in the project you noticed that some of the processes used by the operations team are more efficient than those used by your own team. When you return to your team you explain the benefits of the different processes to your manager, who supports them and suggests that you discuss the processes in your next team meeting before implementing them. You highlight the proposed changes and believe the meeting went well, with the majority of your team agreeing to implement them. However one member of the team appears to have some reservations about the changes Most Least Effective Effective Continue with the proposed changes as they will benefit team efficiency and most people in the team agree with them. e with th Set up a meeting with the team member who has reservations in order to explain the new processes in more detail. Talk to the member of the team who has reservations about the proposed changes so that you can understand their reasons why NextExplanation / Answer
Most Effective :
Talk to the member of the team who has reservations about the proposed changes so that you can understand their reason why
Least Effective :
Continue with the proposed changes as they will benefit team efficiency and most people in the team agree with them
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.