HSBC Customer Facing Talent Screener: Page 6 of 16 You are new to HSBC and have
ID: 1170709 • Letter: H
Question
HSBC Customer Facing Talent Screener: Page 6 of 16 You are new to HSBC and have recently received training in the various products on offer. Today you had your first customer appointment in which you discussed a selection of these products and were asked a lot of in depth and complicated questions that you felt you struggled to answer fully. Although you know that this was only your first appointment and they should improve as you gain more experience, you were disappointed with how it went overall and the image you may have portrayed to the customer. You do not want your manager to have a poor impression of how you are working due to this appointment but you know they are expecting an update on how it went Most Least Effective Effective Talk to your manager about how the meeting went and ask for their advice so you can be confident that your next appointment will be much better Do not go into the detail of the appointment with your manager until you have had more appointments as you are concerned this will give them a poor impression Speak to your colleagues before your meeting with your manager to find out if they experienced this type of situation when they first started in the role. NextExplanation / Answer
First option is Most effective.
Third is the Least effective option.
The most effective way to deal with this situation is to tell the truth to the manager about the meeting and ask his advice on it ,this will help in developing good repo and transperancy with the manager and assure the manager he will work on his shortcoming and will not disappoint him in future.
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