Scenario 1: Some agencies authorize companies to test products, provide the data

Question

Scenario 1:

Some agencies authorize companies to test products, provide the data to the agency, and ship the product bearing the agency mark. The company's capability has been evaluated by the agency and a contract signed to allow this.

A new high-end computer is ready to ship - except for one test that you will not complete for another three weeks. The probability of failure is low - and even if the test fails, corrections can be made and sent out later to customers. Marketing is VERY anxious to ship because the end of the fiscal quarter is next week.

Should you put on the agency mark and ship while finishing the test?

Your boss tells you that this has occurred before; the company shipped the product, and there was no problem. He also says that if you do not want to sign off, then he will do so.

What should you do?

Products were shipped before this test was completed - but it happened when you were on a business trip. The production manager apologizes, but doesn't want to take any action.

What should you do?

Explanation / Answer

No I won’t put the agency mark before finalising the tests because the job of our agency is to do the tempting part and if we don’t do that and ship the product without testing then with due course of time we’ll loose our credibility and therefore in short run skipping tests seems profitable but in long run it will hurt the company’s profile.

If there is some sort of pressure applied by the boss then I’ll ask him to give whatever he wants in writing so that in a case of some a fail test I can show my senior authority about the instructions that I got in written by my boss.

I’ll ask the production manager to give this apology in written and will warn him that if such type of incident happens in future then I’ll fire him as it’s againgst the goodwill of the company.

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