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Accurate Accounting Diego Lopez is the managing partner of Accurate Accounting,

ID: 675061 • Letter: A

Question

Accurate Accounting Diego Lopez is the managing partner of Accurate Accounting, a small accounting firm that operates a dozen offices in California. Accurate Accounting provides audit and consulting services to a growing number of small- and medium-sized firms, many of which are high technology firms. Accurate Accounting staff typically spend many days on-site with clients during their consulting and audit projects but has increasingly been using e-mail and instant messaging (IM) to work with clients. Now, many firms are pushing Accurate Accounting to adopt videoconferencing. Diego is concerned about what videoconferencing software and hardware to install. Although Accurate Accounting’s e-mail system enables it to exchange e-mail with any clients, using IM has proved difficult because Accurate Accounting has had to use one IM software package with some companies and different IM software with others. Diego is concerned that videoconferencing may prove to be as difficult to manage as IM. “Why can’t IM work as simple as e-mail?” he asks. “Will my new videoconferencing software and hardware work as simply as e-mail, or will it be IM all over again?”

Explanation / Answer

Accurate Accounting staff has been using email and Instant Messenger (IM) to work with clients. Now, Accurate Accounting wants to adopt videoconferencing. But, Diego is concerned about the videoconferencing software and hardware. Exchanging email is easy because no need of different software and hardware is required. But for IM, Accurate Accounting has to use different IM software packages to deal with different companies. Diego wants to know why IM cannot work as simply as email.

Instant Messenger (IM) can work as simply as email but both are the different technologies.

Difference between Instant messaging and E-mail:

                       

Instant messaging

E-mail

1. It requires the software for communication such as Gtalk, yahoo messenger.

1. It does not require any software for communication.

2. There is no parameter to count how much data has been transferred from one user to another.

2. E-mails can easily be accounted on the basis of number of e-mails exchanged.

3. It will not be of use, if both the parties are not available.

3. E-mail goes into user’s inbox whether user is available or not.

Exchanging email is easy because no need of different software and hardware required. But for videoconferencing, Accurate Accounting has had to use different videoconferencing software packages to deal with different companies.

Videoconferencing software and hardware can work as simple as email but both are the different technologies.

Difference between Videoconferencing and E-mail:

                                   

Videoconferencing

E-mail

1. Transmission of messages will be in real-time.

1. Email does not provide real-time.

2. It is about face to face communication through video signals on the Internet.

2. It is not face to face communication. One can send the message and other can read the message that time or later.

3. It requires cameras to display the video.

3. It does not require cameras.

4. It requires some application software such as Skype and YahooIM.

4. It does not require application software but user id only on the websites such as Gmail, Yahoo, and Hotmail.

5. People is able to get feedback and understands the person what that person wants to say while seeing the face expressions.

5. People is not able to get feedback and not able to understand the person properly because in this face expression will not be visible.

Videoconferencing will be instant messaging all over again. Both the technologies save travel time and cost. No need to present physically for meeting but meeting can be done by using Videoconferencing or instant messaging.

Instant messaging

E-mail

1. It requires the software for communication such as Gtalk, yahoo messenger.

1. It does not require any software for communication.

2. There is no parameter to count how much data has been transferred from one user to another.

2. E-mails can easily be accounted on the basis of number of e-mails exchanged.

3. It will not be of use, if both the parties are not available.

3. E-mail goes into user’s inbox whether user is available or not.

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